My overall experience was fine but initially getting into contact with the leasing office was problematic as the main number advertised did not work for several days so I had to call a total of 3 different numbers to get into contact and sort out my application.

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I’ve lived in this apartment for the last 8 years. I’ve been a good tenant with no issues during my time here. It was disappointing when renewing my last lease when I requested to negotiate for updated appliances (that I had seen being moved in regularly to other units) that I was denied with no discussion or consideration. Only to have those same appliances have issues to the extent they needed to be replaced months into the renewed lease. It really made me feel like a “rent check”. I’m not so naive to think I am anything more than this, but I thought after 8 years of living here with good standing, I would at least be afforded the conversation.On top of this, over the last couple of years, it seems more features have recurring issues throughout the building (hot tub, elevators, water heater - I have taken 2 cold showers in the last 3 weeks because of the water heater issue.).The rental increases over the last several years have not felt justified, from my perspective.Additionally, I have had my rent adjusted this year to include rental insurance (that I was paying for already independently) and I was never notified of the increase, even though there are requirements to notify tenants of these types of increases. It was only after I paid a month of rent, that I saw this increase and requested clarification that it was admitted to have been a mistake on your part. I’ve wondered how many other tenants in the building this has happened to and not been noticed.All in all, Chateau Woods is an apartment, and it’s ok but I have my issues with how this building runs its business.

It took a week for the problems to be fixed. Not a problem since all these problems were minor. All of them were fixed at once, very fast and effectively. Create!

Unfortunately, it took a couple of times submitting the request. But Vincent did a great job fixing the requests.

I've had so many basic, simple issues from the move in process in 2025 & the move in condition of the apt regarding maintenance issues to current issues in 2026 as well that it's very sad. I love the Woodinville neighborhood, but I've come to figure out that I feel your mgmnt. company's business model of how you choose to manage/run the community, maintain the bldg, your online systems you choose to use & your communication w residents is broken. It seems like your preferred business philosophy is more abt high turnover & then charge more for rent rather than investing time, energy, & money into keeping the residents you do have by fixing the current issues that's occurring & being more long term resident minded. That doesn't seem to be your goal.Being more organized & creating a trustworthy, legal, & consistently positive experience with your residents for the long term is not happening at all. I've heard this same perspective w many of the current & past residents I talk to as well.

Vicente always does an amazing job. He’s super fast and professional with his repairs.

Wonderfully quick and well done fix!

Our washing machine recently stopped working, and it took a few days for someone to come look at it. The washing machine was replaced after maybe 5 days. I able to to get an empty unit to do laundry in, which required a visit to the leasing office. The new laundry machine appears to be an upgrade and is working great.

To date, not all requests have been addressed, which prompted the "7" on my survey. I am happy with the items that have been resolved and look forward to Vincente's return and completion.