Mr. John Pierce is a natural salesman who looks out for the best experience for his customers in the best possible ways for us to enjoy a cruise on the high seas...Wow to him!!
Verified User
•
Oct 1, 2026
5.0/5
5.0/5
My agent Kevin is absolutely wonderful to deal with - pleasant, helpful and extremely knowledgeable. I so appreciate having him to take care of our cruises!!!
Verified User
•
Sep 30, 2026
5.0/5
5.0/5
very professional and respectful
Verified User
•
Sep 29, 2026
3.0/5
3.0/5
Hectic day of canceling old cruse(Hurricane Polo) and trying to re-book new one. Had to call over 3 times before I could get anyone to work with me, kept referring me from one dept to another, one agent(Susan something) said outright she couldn't and wouldn't help me as it was against company policy for her to re book? Finally was transferred to Jason who was more than happy to re-book me and gave me a final price, which was to include everything only to find out later it didn't had to come up with an $578 to include Ins and cancellation fee(100).. Which he said he take care of, not so. Had to call back and talk to another Agent, who was very helpful and got me a credit, thank you
Verified User
•
Sep 29, 2026
1.0/5
1.0/5
The price on line was not available when I called and actually had the cruise up only line while talking to the cheep cruise’s representative. Teacher discount was not applied. My daughters nw reward number was not used.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
JJ Davis was very knowledgeable and helpful to me. Was able to get me a cruise and a room that I will be happy in during my Vacation.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Great experience. Made booking so easy and lots of great advice from the agent. Loved working with her.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
working with Alicia Fox has been wonderful. She has booked 3 cruises for me over the past few weeks. She has gone the extra mile. I will continue to work with her going forward.Thank you.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Easy to understand and get through booking the room.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Great customer service. David was very helpful and knowledgeable!
Mr. John Pierce is a natural salesman who looks out for the best experience for his customers in the best possible ways for us to enjoy a cruise on the high seas...Wow to him!!
Verified User
•
Oct 1, 2026
5.0/5
5.0/5
My agent Kevin is absolutely wonderful to deal with - pleasant, helpful and extremely knowledgeable. I so appreciate having him to take care of our cruises!!!
Verified User
•
Sep 30, 2026
5.0/5
5.0/5
very professional and respectful
Verified User
•
Sep 29, 2026
3.0/5
3.0/5
Hectic day of canceling old cruse(Hurricane Polo) and trying to re-book new one. Had to call over 3 times before I could get anyone to work with me, kept referring me from one dept to another, one agent(Susan something) said outright she couldn't and wouldn't help me as it was against company policy for her to re book? Finally was transferred to Jason who was more than happy to re-book me and gave me a final price, which was to include everything only to find out later it didn't had to come up with an $578 to include Ins and cancellation fee(100).. Which he said he take care of, not so. Had to call back and talk to another Agent, who was very helpful and got me a credit, thank you
Verified User
•
Sep 29, 2026
1.0/5
1.0/5
The price on line was not available when I called and actually had the cruise up only line while talking to the cheep cruise’s representative. Teacher discount was not applied. My daughters nw reward number was not used.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
JJ Davis was very knowledgeable and helpful to me. Was able to get me a cruise and a room that I will be happy in during my Vacation.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Great experience. Made booking so easy and lots of great advice from the agent. Loved working with her.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
working with Alicia Fox has been wonderful. She has booked 3 cruises for me over the past few weeks. She has gone the extra mile. I will continue to work with her going forward.Thank you.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Easy to understand and get through booking the room.
Verified User
•
Sep 29, 2026
5.0/5
5.0/5
Great customer service. David was very helpful and knowledgeable!