Teresa was very Knowledgeable and courteous.

I interacted with staff on the phone as well as doing a screen chat. Both people were attentive, effective, and professional. I downgraded my review score because of deceptive language when describing the cabin options. One entry for $350 disclosed in the large typeface initial description that it was for obstructed balconies. The next option was for a Balcony Cabin (nowhere is obstructed mentioned anywhere in the description) and the price was about $40 higher. Makes sense to charge less for obstructed view. Got all the way through the booking and in a document I am first allowed to see after paying it warns that I may end up with an obstructed view! WHAT?! Y'all choose exactly what language to use on your website. I am assuming this is an honest oversight, not meant to deceive or mislead. I requested contact information so I can follow up to point out the misleading discrepancy and try to get the website language changed. The chat person provided me a phone number and I appreciate that.

the experience was great, the associate was polite and listened to me.

Helpful the way that the program helps you make your payment for the trip without asking for all of it at one time. Thank you

Expeditiously, attentive and professional. A five star experience!!

Painless.

Your phone operators where very professional & helpful!

India McKnight was very help and efficient in booking our cruise.

Sara Pacheco was fabulous! She patiently walked us through everything. Her attention to detail and cost was super. This is our fourth cruise through you and our experience with Sara was the best !

It was great the agent made the experience smooth.