Jen Kelly was excellent. She found a cruise that fit my family's needs at a great price.Thank You

Just wonderful!!! Thank you so much for having such an patience agent "Alexis Villatoro de la Cruz" was exceptional, IF I EVE OPEN MY OWN COMPANY, I WILL FOR SURE CONSIDER HIRE HIM :). He took his time explaining and accommodating my needs in a short period of time and with a group of 12... first time for me doing a big group and I was extremely nervous, but thanks to Alexis I feel so relive, and looking forward to have a wonderful experience with my family (1st time in a cruise) I can wait to see their EYES, EXPRESSION AND ENJOYMENT!! Again THANK YOU VERY MUCH Alexis, Maria Mutti

This will be our first cruise and I was excited to find it available! All seemed easy and straight forward. I will be using the phone number to call as I have some questions.

Great job explaining to me what I was getting and how much it was going to cost

Very helpful and very informative professional information

AnneMarie is so very helpful and so knowledgable. We've been working with her for years and love the professional yet personal demener.

Our cruise agent was very helpful and knowledgeable about our upcoming cruise.

Easy process

Dear Customer Service,I am writing to express my disappointment with my recent booking experience through your website.During the online booking process, your site indicated that certain credits—specifically for a Bar Tab and Shipboard spending—would be included as part of my package. These representations played a significant role in my decision to book through your company.However, upon reviewing my account the following day, I found that none of these credits had been applied. I contacted your customer service team and, after waiting on hold for nearly an hour, was informed that these credits would not be honored and that there was nothing that could be done. The representative even acknowledged the situation and suggested that, had it not been so close to the sailing date, I should have considered canceling.Had the information on your website been clear and accurate, I would have booked directly with the cruise line, which would have ultimately provided a better value. Instead, I am now faced with additional out-of-pocket expenses to obtain the benefits I reasonably believed were included in your advertised package.I do not expect anything beyond what was represented at the time of purchase. However, when a company presents information in a way that can mislead customers into booking, it is unacceptable and should be addressed.I intend to share my experience through public reviews and with Virgin Cruise Line directly, as I believe it is important for others to be aware.I would appreciate any reconsideration of this matter or resolution you can provide.Regards,Jared Hahn

Steve was great! Friendly, professional, humorous, and efficient. He actually made the experience of booking fun!