Citizen House Bergstrom
3.8/5
3.8 /5
39 Verified Reviews
7733 Burleson Rd, Austin, TX 78744, US
(844) 823-2591
39 Verified Reviews
5.0/5
5.0 /5
Awesome! Thanks

5.0/5
5.0 /5
Great maintenance team!

5.0/5
5.0 /5
Did not have a disability-friendly bathroom available.

5.0/5
5.0 /5
I truly appreciate your kindness and promptness. I share with my family and friends how kind the staff is at this location. Thanks for caring

5.0/5
5.0 /5
Always quick great service!!

2.0/5
2.0 /5
This is the third time they’ve come to see why my water heater is acting up. The last maintenance man who came was really nice and professional. It seems like it’s just my water heater. That’s the problem. Even when I turn it on and it’s not all the way up to hot. It’s halfway and I leave it on for a couple minutes to get warm, and it never turns warm so then I have to turn it almost all the way up, but then I noticed that 10 minutes in. And yes, I have time myself. It turns cold, so I have to take a really speedy shower. And I’m the only one living here. There’s no other person, so just a little frustrated with the water heater.

2.0/5
2.0 /5
We have experienced a lot of bad things; weed smell in the entire apartment for days, dog poop near our vehicles, and people parking in our paid parking spots. We expressed our concerns to management whom we signed with and none of it was addressed. Then the new owners of the community hired new management and they have helped more.This team has sent out emails and warnings in regards to the issues. At this time though, we are still not sure if we plan to renew our lease; we tend to spend a lot of time away from home just because of the weed smell. 😒😢

3.0/5
3.0 /5
The parking spots on the side of the buildings are too small and should be repainted. I’ve had multiple people hit my car/open their doors into my car causing damage. I always park my car in between the lines but even then the spots are still too small.People leaving their trash in the walkways on Friday through Sunday should be addressed. People should be taking their trash to the dumpsters when the valet service isn’t running or be fined. The trash being left outside all weekend attracts bugs and smells up the entire walkway. This has been an issue since I moved in and I would like to see it addressed. Additionally I had to install a ring camera outside of my door because people were leaving bags of trash outside of my apartment. Residents should be held accountable for responsible trash disposal.Overall I don’t have issues with the new management, communication has picked up recently which I appreciate. The one thing I wish would be addressed is the construction next door, I understand nothing can be done about it during the day and honestly the noise does not bother me during normal working hours but often the crews work over night and that’s simply unacceptable to do next to a community of people trying to sleep for work the next day. It would be nice if management would stand up for their residents and report the over night construction instead of leaving it to the residents to contact the county.

5.0/5
5.0 /5
I appreciate the quick turnaround with my request. I wish I got his name, but the gentleman was very helpful and professional.

3.0/5
3.0 /5
called before arriving like my note stated so kudos theremaintenance was able to remove the snake (it was still burrowed under the door.maintenance claimed the door looked sealed, but a snake being under there really says otherwise.he said pest control may have a deterrent and will be dropping by on thurs.we put a blocker on the back of the door now as a precaution (bc again i do not trust the seal)