I stopped in to Coggin Honda at the end of December to look at the new CRV Hybrid Sport Touring since they had a complete redesign. I knew I wasn’t going to purchase a car that day but just wanted to look. I was greeted by my salesman, Raul. I took the car for a test drive and liked it real well but was going to leave because I was not purchasing a car that day. I ALWAYS shop my prices. Well I was getting ready to leave when the Sales Manager, Mark Perez, came out and introduced himself. Real nice guy and offered to show me what a deal would look like with my trade in. I said yes to seeing what a deal would look like, again knowing I was not going to purchase a car that day. The deal proposed was quite low on my trade in but I didn’t have the trade in with me so they were just quoting off my VIN #. I did end up leaving and later on sending Mark photos of my actual vehicle. Mark sent me a new quote that was better. I then shopped around but couldn’t find a better deal so I agreed on the latest quote from Mark. He then had to locate the vehicle which he did within a week or so and then I paid a $500 deposit. Original delivery date was supposed to be February and ended up being March but no big deal. I appreciated the fact that Mark kept my deal the same even though I put some more miles on my car AND the MSRP on the CRV increased, however he told me we had a deal when we agreed and for as long as it took to locate my car so had the deal changed any, I may have not have gone through with it. I picked up my car last Friday 3/31. Upon returning home I noticed damage to the weatherstripping on the back tailgate window AND damage to my custom license plate from the tag transfer. I believe the weatherstripping was damaged by the Coggin Honda techs when they changed out all my emblems to Gloss Black, but I have no proof. I also asked Mark to save my original silver emblems, but he said the message didn’t get to the technicians and that they were gone…I let Mark know immediately of the damages on Saturday morning. He then called me and said he would get a new plate mailed to me and work on figuring out how to fix the weatherstripping. Ended up being that a glass company had to come in and remove the glass to replace the weatherstripping; I was not too excited about this intrusive repair on my BRAND NEW car but what was I to do? I brought it back on Wednesday at noon and then came back Wednesday evening to pick it up. Mark checked in with me Friday to see how my repair went and I let him know that the trim around the rear tailgate window is not flush and I noticed some scratches on the trim in the trunk area. So now I have to bring the car back yet again for this. I am coming in next Saturday and hopefully by then I will have been able to test the rear tailgate wiper, defroster, and make sure there are no leaks around the window. It had to stay dry for 2 days so I haven’t tested anything yet. All of my communication has been with Mark, not my salesman, Raul, which I thought was odd, but I am not sad about it. Mark has great customer service skills and always follows up when he says. Also, during this time I referred a customer to Raul who ended up buying a car but I never heard a word from Raul about it. When I was in there picking up my car we got to talk about about referrals and he thanked me for referring Joel. I was surprised to hear that Joel had bought the car because I never heard from Raul. I asked Raul where my $100 referral fee was and he quickly got up and got the paperwork to add me as a vendor. I shouldn’t of had to bring this up, this should have been automatic. I told Raul I was referring a customer and gave him the name. Apparently my check is “in the mail” but I haven’t received it yet.

Always on time and very professional

Outstanding!

Mark made sure all my service needs were meet.

No high pressure sales BS. Bob was excellent to work with

Our salesman, Barry Stadtler, listened carefully to us. He brought out the perfect car for us. He took the time to go over the car with us and patiently answered our many questions. The only negative is the very long wait to see the business manager. This is not to criticize the manager but to bring to light that we waited for more than 2 hours to see him but then decided to leave due to the lateness of the evening. This did not cause us a problem because we were coming back to pick up the car on Monday. When we arrived, our salesman and business manager made sure we were able to move to the head of the line to complete our unfinished business.

Our experience with our salesman was excellent. We also had a similar experience with the business manager, however, the wait to see him was in excess of 2 hours. Because we live almost 2 hours away, we opted to leave before being able to see him because it was getting dark. We returned to pick up the car Monday afternoon and were treated like royalty.

Its ok

all good.

Everything was smooth and fast. It’s just tint was not ready