Great customer service and friendly staffing

I came into deal with a power steering issue where the tie rods were broken. I had my vehicle in several times over the last couple of months but this issue was never discovered on inspections. I was able to get an appt and bring it in. Gabe took care of the initial assessment. He told me it would take 3 days for parts and service. The second day I heard nothing about my car and this was because Gabe was off and no one was assigned to contact me. Poor communication on Coggin's part. I called at 4 pm and a tech had to keep asking the mechanics what they did each time I asked a new question. This should have been handled better by assigning a tech to my car and letting me know what was going on. I appreciate the work Gabe and the mechanics did to get my car back working and helping with the fees, since I had just come in for an alignment less than 1000 mi before this happened. Was also happy that my car was washed this time, but I did have to ask for it when it should be done automatically , like it says on the paperwork. Also, if the mechanics turn things off on a car they should reset it to what the owner had when brought in. Every time my car is worked on -the headlights and overhead lights are turned off. This makes it harder to read the settings when getting my car back in the pitch dark of winter and resetting all controls in the parking lot before I can drive it.

Took the CR-V Hybrid in for what sounded like an unbalanced wheel. Maintenance techs went over the car with a fine-toothed comb, and found nothing. Quite possibly a loose belt inside a tire, but the tires in good condition, otherwise. They did detect a leak in the battery and replaced that component. Once again, our service advisor Gabriel Cuevas was expert in handling all aspects of this service.

I’ve been going to Coggin Honda for six years now since I moved from Chicago to Orlando. My experience in your dealership has been amazing. Everyone there is so nice and so eager to help. Big shout out to Gustavo Ramirez such a caring person that is what makes customers like us wanna come back!! I will definitely in the future purchase a car from the dealership because I know I will always be in great hands.

It was precise and short.

My brand new 2025 minivan had a defect with a window. The service team was professional and looked into it. They did not have the required part, so I have to go again this week.

It was honestly a great experience. AJay, was very helpful and made sure I was satisfied with the car I was getting for my sister even though I was just in there to ask some questions I had no intention to leave with a car I ended up leaving with one because of the customer service given to my by AJay!

Good

Excellent experience, receieved exactly what I wanted.

Pretty good experience