It was excellent

Prompt

I went for an oil change and assessment of needed service.

Appointment was on time, and everyone was efficient and taking care of everything

Service agent understood the issue better than the service technicians and insisted that the technicians do further testing and remove the battery after I provided a video of the smoking battery.

I was treated with respect and courtesy and was very helpful

Got my history of due/recommended services and repair estimates (from that time in history) and then was able to decide what all to get done sooner rather than later. Only thing is that I never received a call that it was ready for pickup so the following morning I went by there after trying to call again and not getting through. I'm sure they were super busy, so that's OK!

Our car was taken back and service performed in a timely manner.

Quite prompt at reception. The chap that processed me seemed a bit harried, but not unpleasant.

Jeff was great! A very professional but fun advisor, prompt updates and always open to questions