it was great

great people, fast

in and out quick!

Angela is the best!

Staff was responsive to my needs and professional.

It was good. Everything was explained well and done in the time I was told.

Easy

Good job in a reasonable time.

A few minutes into an hour drive to work, the tire pressure light came on my vehicle. I checked the tires and didn't see any problem. But as a female driving a long distance to work--and with no family close by-- I was worried. I called the dealership and Carl Simon could not have been more wonderful. He took the time to assure me that I could safely get to my first client and then bring my car in afterwards. I had a very limited amount of time between clients (an hours drive apart), so Carl got my car in right away. I had run over a nail, but a replacement tire was not in stock. Luckily it was a slow leak, so Clay filled the tire with enough air for me to get to my next client in Jacksonville, home to Palm Coast that night, and then back to the dealership the next day. Carl even gave me his business card, so that I could call him directly the next day to make sure the tire was in before making the drive back to St. Augustine. When I arrived, Carl had the car brought back right away. The mechanics replaced the tire quickly and I was able to get to work on time that afternoon.Carl even gave me a voucher for a free car wash!What's more, while I was waiting, Juli (the service manager), came out of her office to chat with me for a bit and I was able to catch up with James Paul, who sold me my car two years ago.I am so grateful for everything Honda has done for me. I always bring my car in for regular service--usually a bit ahead of schedule---so I never have any issues.My car runs like a dream. I never mind waiting in the service area. I schedule ample time, there is always appropriate TV to watch (usually HGTV), comfortable chairs and great coffee and snacks. But after running over a nail, it's great to know that Honda can be there for me when I needed service right away.

My recent appointment time wise met my expectations.