Excellent customer service

The only concern I have is related to other items needing attention that you all provide with each service visit . Out of several items, windshield wipers “needs immediate attention”. I just replaced the wipers the day before. I don’t even see this as an oversight, just laziness or trying to make money off people. Because of this incident, I have a hard time trusting what really needs attention. Please work on a better, honest, process for identifying things that need attention.

Outstanding service. The Service Manager, Chris B, was very good at communicating status of repairs and additional repairs needed. Professional, expeditious and courtious service.

Disappointed to know that the technicians do not seem to have the same access to what services have already been done as the main representative that I dealt with. So services that were recommended were services already done at a previous Toyota dealerships, so gave the impression of “double-dipping.” Otherwise, demeanor was pleasant and the main representative was able to remove a service that was already conducted at a previous checkup for my vehicle.

Always reliable

Right on schedule for my appointment and masks on! Stayed in close contact and let me know when car was ready. Complete receipt with exactly what was don and cost. Excellent and friendly service!!

Got an oil change.. They we're professional, quick and accommodating. I will use them again!

Sales manager Bryan was great and definitely worthy of 5 stars, my salesperson was also great even though a little pushy at times, but I would have to give your finance department only 1 star. The 1 star would be for their attempt at being friendly. Their words did not line up with actual facts. Buying a new car was a stressful experience for me that i was dreading. After working with your sales department a lot of my preconceived negative ideas were proven to be incorrect and I felt comfortable that if or when I should need to buy another car I did not need to be fearful or stressed out over the experience. Even if you are not financing with Toyota you are made to deal with a person in finance and that ended up being the negative experience for me.

Ron is a very great asset to your company. Takes the time needed to help everyone and it is always a pleasure working with him.

Johnny my service advisor was the best. Went above and beyond my expectations.