Most of your employees are best service, attitude, and behavior. However, Ron ( Asian guy) has bad service , attitude, and behavior. I had trouble and bad experience with him couple time. He did not want service or see me in your dealer. Specially, one time I waited three hours for oil change but he did not care and told me to wait for more three hours and I asked about his manager for this situation. He said " I am manager" and said " you can wait or leave". Therefore, I had to leave ( last year). This time, I made appointment by phone for oil change that someone set up for me another guy service. Next day, when I came to your dealer, one lady set me up to him again. I came to his desk that he did not care evev though he did not have any customers except me. I waited 10' minutes and he asked some more service but I only wanted for oil change. He said again " you had to wait two to three hours". I asked again for seeing manager. He said, " I am manager" ????. This time, I was really really mad and I walked a way. I came to financial service office and talk to gentlement who sold me two vehicles ( Toyota RV4 2016 and Toyota Tundra 2016) for help. I explained my problems. He was so kind. He brought me to another guy service ( Mr. Jahdiel). The Mr. Jahdiel understood my problem and he asked for one hour but he worked right a way and I did not waited so long. I thanked and appreciated this guy and thanked for your company. I bought total three vehicles from your dealer ( Toyota Tundra 2011, Toyota Tundra 2016, and Toyota RAV4 2016) that you could check my history. Please, let me know as soon as about my situations because I did not want the guy ( Mr. Ron who had tattoo in his hand and may be Philipinese) to service for me, please. God Bless America and Happy July 04, 2020. Dominick
Julie
•
Jul 5, 2020
5.0/5
5.0/5
I have consistently received good service at this location for 17 years, since buying the vehicle there.
Kelley
•
Jul 5, 2020
5.0/5
5.0/5
Jacob was great and informative. Saved me money by telling me that certain services were not even due yet. Thank you!
Holander
•
Jul 4, 2020
4.0/5
4.0/5
Very great experience just took a super long time
Nicholas
•
Jul 4, 2020
5.0/5
5.0/5
Great
Lawrence
•
Jul 4, 2020
5.0/5
5.0/5
Juan Tafurt was recommended to us by a fried and neighbor. He was great to work with, personable, knowledgeable and professional.
Anaceleste
•
Jul 4, 2020
4.0/5
4.0/5
Thank you for your interest. My experience was positive. My only suggestion is to reconfigure your reception area in order to better manage suggested social distancing guidelines. Further please remove the food counter or improve air circulation . Again, thank you.
Laura
•
Jul 2, 2020
4.0/5
4.0/5
Very good except took 5 hours.
William
•
Jul 2, 2020
5.0/5
5.0/5
Another oil and filter change. Everything went smoothly my service advisor Brittany Price is the best in the business. I will continue to have a vehicle serviced at Coggin of the Avenues.
Most of your employees are best service, attitude, and behavior. However, Ron ( Asian guy) has bad service , attitude, and behavior. I had trouble and bad experience with him couple time. He did not want service or see me in your dealer. Specially, one time I waited three hours for oil change but he did not care and told me to wait for more three hours and I asked about his manager for this situation. He said " I am manager" and said " you can wait or leave". Therefore, I had to leave ( last year). This time, I made appointment by phone for oil change that someone set up for me another guy service. Next day, when I came to your dealer, one lady set me up to him again. I came to his desk that he did not care evev though he did not have any customers except me. I waited 10' minutes and he asked some more service but I only wanted for oil change. He said again " you had to wait two to three hours". I asked again for seeing manager. He said, " I am manager" ????. This time, I was really really mad and I walked a way. I came to financial service office and talk to gentlement who sold me two vehicles ( Toyota RV4 2016 and Toyota Tundra 2016) for help. I explained my problems. He was so kind. He brought me to another guy service ( Mr. Jahdiel). The Mr. Jahdiel understood my problem and he asked for one hour but he worked right a way and I did not waited so long. I thanked and appreciated this guy and thanked for your company. I bought total three vehicles from your dealer ( Toyota Tundra 2011, Toyota Tundra 2016, and Toyota RAV4 2016) that you could check my history. Please, let me know as soon as about my situations because I did not want the guy ( Mr. Ron who had tattoo in his hand and may be Philipinese) to service for me, please. God Bless America and Happy July 04, 2020. Dominick
Julie
•
Jul 5, 2020
5.0/5
5.0/5
I have consistently received good service at this location for 17 years, since buying the vehicle there.
Kelley
•
Jul 5, 2020
5.0/5
5.0/5
Jacob was great and informative. Saved me money by telling me that certain services were not even due yet. Thank you!
Holander
•
Jul 4, 2020
4.0/5
4.0/5
Very great experience just took a super long time
Nicholas
•
Jul 4, 2020
5.0/5
5.0/5
Great
Lawrence
•
Jul 4, 2020
5.0/5
5.0/5
Juan Tafurt was recommended to us by a fried and neighbor. He was great to work with, personable, knowledgeable and professional.
Anaceleste
•
Jul 4, 2020
4.0/5
4.0/5
Thank you for your interest. My experience was positive. My only suggestion is to reconfigure your reception area in order to better manage suggested social distancing guidelines. Further please remove the food counter or improve air circulation . Again, thank you.
Laura
•
Jul 2, 2020
4.0/5
4.0/5
Very good except took 5 hours.
William
•
Jul 2, 2020
5.0/5
5.0/5
Another oil and filter change. Everything went smoothly my service advisor Brittany Price is the best in the business. I will continue to have a vehicle serviced at Coggin of the Avenues.