Great experience

So far so good!They were not pushy

Very efficient, friendly atmosphere.

During cold and flu season it would be a great idea if the technician disinfected the steering wheel, door handle, etc and place a note for the customer that this was done.Wes in the service department is wonderful. He is always so friendly and knowledgeable.

Love my Mitsubishi!Prompt and efficient service. Explain everything to my satisfaction.

The gentleman that set up our appointment has a disability that makes it hard to understand occasionally.For over $120.,a car wash would have been nice.

Service was performed when scheduled and in a timely manner

Everyone is always so friendly and helpful!Service departement is timely and communicates well

Reserved a loaner car while mine was being repaired. Reserved at time I scheduled service. Arrived for service and got sorry we don't have a loaner car. 2nd time this has happened. Why reserve if you don't pay attention to it. I drive an hour to get there and 3 hour service wait.!Loaner car wasn't available even after I requested one at time of scheduling service. 2 time this has happened

answeredNoLack of communication between the service department and the customer. I was told that the service for my car would be approximately 4 hrs. I did get a loner that I kept for 2 hours. The vehicle was to big for me and I did not feel comfortable driving it. When I returned to the dealership I was told it would probably be 2 hours or more.It was my decision to wait for my car to be finished. At 12:00 noontime I was told that the car still had to be taken for alignment and it would be another hour. Lunch time for the mechanics? Earlier I saw my car being driven out of the lot headed toward VIP.I didn't notice when it came back. After waiting another 1 hour and 1/2 I went to the service desk to get an update. I was told it was ready.One of the mechanic (who was very helpful) went and returned my car to me. Apparently my car was parked toward the back of the lot.I have always been satifisfied with your Service Department. However, not this time. It was my decision to wait. I just didn't know that when my car was ready I would have been forgotten about.