Great experience

Not much from Frank Smolka

I have no recommendations for improvement. While the facility is very busy, things are efficiently administered, the staff is very courteous and responsive. I appreciate Dr. Lurcott’s expertise and professionalism.

I was only awake for very little of the time I was in the office but from what I remember the staff was nice and the office was clean and felt professional.

It was overall a great experience.

Very clean professional and easy overall experience. I had a very similar experience myself with the same office 10 years ago and now for my husband and the staff and doctor are just wonderful made us feel safe and taken care of.

The only reason the overall rating was a 8 and the front desk/office staff received a score of 5 was because of the difficulty we had with Myra. The rest of the front desk and office staff was great!Myra was very difficult work with throughout our experience. When I had left messages for her, where her voicemail says she will get back within 24 hours, I only received a call back from her at all one time. The other times I would wait 48 hours to hear from her and I would have to call back. More often than not another staff member would help me. She also did not respond in a timely manner, twice, about my son’s LOA/FMLA information for work and risked him getting denied because the paperwork wasn’t returned in time.We love Dr.Liddell, his staff, & the office, but Myra was a challenge to work with at best.

It was a great experience considering my daughter’s severe trypanophobia.

Everyone was wonderful from start to finish and after. Dr. Hale checked on my daughter and few hours after her visit.