Contact Center
4.7/5
4.7 /5
590 Verified Reviews
1355 Willow Way, Concord, CA 94520, US
(888) 858-6878
Get Directions | Larger Map
590 Verified Reviews
•
2.0/5
2.0 /5
I don’t know anyone that doesn’t already have their financial house in order.
•
3.0/5
3.0 /5
I don’t feel like they want to keep my money there by requiring new money to get a higher interest rate. I have to move matured CD’s to another bank in order to get a better rate.
•
5.0/5
5.0 /5
Service operators are courteous and patient.Always willing to offer assistance even with mundane questions about securing the app or passwords.
•
5.0/5
5.0 /5
Customer service agent was exceptional. She got everything I needed taken care of.
•
5.0/5
5.0 /5
Prompt service on phone; pleasant and knowledgeable agent.
•
3.0/5
3.0 /5
Even though my preference is to talk human I did complete my objective of updating my beneficiaries. I think the human element is a necessity in preserving this country. If there had been a branch closer to me I would have made the changes in person.
•
3.0/5
3.0 /5
They took care of what I needed but it was VERY slow
•
5.0/5
5.0 /5
It has always worked for me
•
4.0/5
4.0 /5
Friendly customer service agent that was knowledgeable.
•
5.0/5
5.0 /5
The customer service rep was friendly, thorough and extremely helpful.