Mom"s ER stay was exceptional. Her transfer from the ER to floor 6 was unacceptable. There was practically no care on this floor for my 87 year old Mother who has pneumonia and flu A. She did not see a doctor from 4:00pm until 1:30pm the next day even though she has congestive heart failure and pulmonary fibrosis and was so sick from the pneumonia and flu. Her night meds were not given, the pharmacy didn't put her meds in until the next day and this only after I asked the nurses to check why they were not in. She was not scheduled to receive her meds until 9:00 that night. Mom's heartrate was fluctuating widely but vitals were not scheduled except every 6 hours(?). I requested a monitor through the nurses and the alarm kept going off as Mom's heartrate climbed and her oxygen dropped. After her heartrate stayed above 177 and didn't go down I pressed the nurse button as no one came while the monitor alarms were not addressed. The guy that came said the moniter was not monitored at the nurses station. He said he thought the monitor was giving fslse readings and Mom was fine. She was not fine. Mom was having symptoms and when she started having burning across her chest and her heartrate was still 177 I tried to call a case manager and left a message regarding my concerns, Within 5 minutes a nurse came, checked Mom, and called the PA on duty (Regina). The nurse ordered an EKG while waiting for the PA. A rapid response was called and after Mom's heartrate was back to normal I asked for her to be moved to the 4th floor. Her care there was good. I am not happy with the nurse practitioner, nor the care policies on the 6th floor.I do have to say that the nurses on the 6th floor did try and were very kind. Also, Mom was told she would receive breathing treatments but never received them. Her pneumonia was never addressed on the 6th floor. She even asked me to take her home as she felt she wasn't getting any care. Mom did not receive the care we have come to expect from CRMC on the 6th floor or from the hospitialist (Regina) (until the rapid response was called by the nurse). She did get great care once moved to the 4th floor and in the ER. Mom is the easiest patient ever and it is not our wish to complain, but her lack of care on the 6th floor was unacceptable.

I am an employee of CRMC and came in to do a Left/Right Heart Cath and TEE. I was a little nervous, but Lisa Winkler and Brooklyn "Little Bit" Richardson made me feel at ease. I was surprised to be transported to Room 331. I was impressed with my Transport person, (she said her name but I can't remember); she did not leave my husband and I until my nurse was available. I am sure that is protocol, but I wouldn't have known that and she could have left us. Lisa and Brooklyn were working in an area where the things they needed were located in a different place or had to be found. They would normally have been on 5W. Lisa never lost her cool, because she also had a patient in Room 330, maybe more. But they kept it together and kept the atmosphere "light" not tense. She improvised when needed and I feel like very professional. I like her personality and could easily be good friends with her. I appreciate Ashley Saucier stepping in to check on the situation to make sure the nurses had what they needed. I know there were a couple more but I didn't catch the names. After my procedure, she was so kind and when I got a "roommate", she was good. I am glad I got Lisa and Brooklyn and anyone else that came in and I don't remember a name. We, CRMC, have great nurses and I am proud to say I work here.

Good experience

Everyone was great

Staff was professional friendly and efficient!

Dr. Kobbari was very thorough and helpful. Gave me the choices to diagnose my scan results to hopefully eliminate any lingering issues.

I had an appointment for pre op registration and waited close to an hour to fill out papers and answer questions

great doctors,nurses and staff

From start to finish, everything was great

Everyone is very nice and helpfull