Being a Viet Nam Veteran an using community care an having my care provider Dr. Ricky Smith extremely pleased. " BUT" someone needs to come up with a expedited system. The situation I had, I had just seen Dr. Smith 7/30/2025- Friday 8/1/2025 7pm I admitted my self into the ER at Crossville and spent the next 10+ hours just sitting then being released "Black urine" held my breath Saturday- Sunday wondering what's-what. Then calling his office numerous time, finally late Monday I got the massage to come in Tuesday for labs. If you had a expedited system for those who spent hours sitting in a freezing ER wondering what's what and could call the next business day and tell or text what's what. And then let that some decide, ? do you need a appointment - do you need to come in "NOW". and do labs / imaging / doc. Not going back to the ER and sitting for another 6-8 hours then being released. When you have black urine and you are 77 you start to wonder and as time wane's you wonder more. I am OK now we have the situation under control. Some needs a secondary source of contact for non-emergency but for just this type of situation were a person spent hours in the ER with no feed back especially on late Friday night and has to wonder till they get ahold of some one on Monday with out playing phone tag.

Everything worked out fine, although they have yet to return my phone call. i left 2 vm messages about scheduling a prostate biopsy and have not heard back. hopefully they will reach out soon. they were very friendly and caring. Thank you

great

satisfied with the staff

Very good

Everyone is always pleasant and polite

I always experience excellent care.

Already sent my comments. Good experience with new NP.

Great service

Everyone was very helpful and thoughtful and professional and would recommend them to anyone looking for a urologist