Not enough staff, I think. When ringing the call bell, it takes several minutes for someone to respond.Nice activities.

Went to Pathway

Lack of communication has always been my complaint.

My mom has good mind but many of the communications were emailed to me, my mom would had preferred more one on one communications with her because she does not use computers.

I arrived shortly after mom did. No one really explained anything. To be fair, it was at night, and she had been living in Pathways, so maybe that was why. I still do not know how long she will be there or her care plan, and it has been 3 days...

Bethlehem rehab has been nothing but a disappointment. Physical Therapy hampered as their portable oxygen cylinders not available. She is there to ensure she is able to walk to return to her assisted living apartment in Allentown and can't walk. Lost $5,000 hearing aid. Evening nurse failed to remove and place in charger and morning nurse had no left hearing aid to place in ear. Clothing lost and same outfit being worn day after day. Hard to believe same organization as Allentown.

Recommend more help removing possessions from all furniture in room.

The social worker should visit patient more often. When I called she responded but my sister was unclear about things and could only question staff who weren’t really knowledgeable.

I checked no for question # 6 because nobody in management will contact me. For almost 4 years of my father’s stay, when I left a message for management, the call was never returned. Maybe once there was a phone call back with a message which I promptly made a return call. They never called back.

The communication regarding my father's discharge were frequent and very clear. To add an additional layer of complication, he had an offsite doctor's appointment the morning he was discharge. It all went seamlessly with transportation to the doctor, where I met him, the back to his room in building 3 with all of his things. The only improvement that I could see was coordination with the doctor in rehab. She had ordered a test the day before discharge and called me with the results the evening after he was discharged, but there was nothing I could do with the results as I am not a medical professional. I realize that these things happen, but it could have been better coordinated.