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I was the patient at the facility. Regina Creitz and filled out the survey

The area available to use was small.

All staff have been friendly and helpful, many go above and beyond however our transition experience was a little rocky as it wasn’t clear to us who we should approach for help with different things including dining service, assisting our parents with personal care, medications, laundry, activities, etc. Now that our parents have adjusted their experience (and ours) is generally very good.

Communication at the time of discharge was not very clear. There was no communication about outpatient physical therapy. We had to ask to receive any of this information. It did not feel like the discharge nurse was very informed about my mom’s care and the required next steps for her at home.

In the 6-7 weeks we were there I was invited to 1 team meeting after about 3 weeks from admission. I think it would have been beneficial to have an exit meeting before she was discharged( which was about 3 to 4 weeks after the 1st meeting.

I believe the food at the facility should be updated. Most of the time, when I receive a meal, the meats are usually very dry. If a gravy was offered, that would help.

Marie needed soft bland cool food on entry as she was recovering from rhinovirus or antibiotics or dehydration which in turn caused mouth sensitivities. In addition she needs a diabetic diet. Choices were not really available. Also she needs rehydration. Serving elderly patients with mango water, often with ice is not palatable. Many elderly have sensitive teeth and often feel cold. The new medical director Potluri does not listen to family and does not review resident history. She wasn’t interested in hearing about our concerns because she was too busy with 76 other residents. This is totally unacceptable. Her first inclination is to order tests and prescribe medications. This is unacceptable! On this entry, Marie was placed in the dining room with incoherent long term residents. This was very upsetting to her. Although she arrived on Thursday afternoon, and seemed to improving from her 10 day hospital stay on Friday, by Sunday she seemed to be worse in terms of emotional wellness by Sunday. She actively participates in activities when asked but the schedule that is placed in the resident room is in print that is TOO SMALL for most elderly residents to read, especially for someone with AMD. Marie regularly wears compression stockings but often she has either no stockings or socks that are ankle length. Knee length stockings are required to get fluid to lymph nodes behind the knee. Because they are compression they take a little more effort to put on.

My only problem with the discharge was the letter I received from the Business Office. The letter stated that our “financial responsibility includes a $209.50/day co-insurance beginning on October 3, 2025”. So, I planned to take Michael Lynch home on October 2nd. Country Meadows had set the discharge date on the 3rd. So, there was confusion. I learned from Tammy, the excellent social worker, that the co-pay is only applied if the patient were to STAY OVER on the 3rd. So, it was just the wording of the letter that caused the confusion. Michael was happy to stay the additional day because he wanted the extra day of therapy as well as the excellent meals he would receive! He knew all too well that he would have to suffer through MY cooking once he got home!

I had no problems with the discharge process.