There needs to be more communication from the management and/or nursing team regarding how the patient is doing.

Thank you for caring for my father.

The care team are so stretched. Communication at times was unclear as well as incomplete.

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I was the patient at the facility. Regina Creitz and filled out the survey

The area available to use was small.

All staff have been friendly and helpful, many go above and beyond however our transition experience was a little rocky as it wasn’t clear to us who we should approach for help with different things including dining service, assisting our parents with personal care, medications, laundry, activities, etc. Now that our parents have adjusted their experience (and ours) is generally very good.

Communication at the time of discharge was not very clear. There was no communication about outpatient physical therapy. We had to ask to receive any of this information. It did not feel like the discharge nurse was very informed about my mom’s care and the required next steps for her at home.

In the 6-7 weeks we were there I was invited to 1 team meeting after about 3 weeks from admission. I think it would have been beneficial to have an exit meeting before she was discharged( which was about 3 to 4 weeks after the 1st meeting.

I believe the food at the facility should be updated. Most of the time, when I receive a meal, the meats are usually very dry. If a gravy was offered, that would help.