Marie needed soft bland cool food on entry as she was recovering from rhinovirus or antibiotics or dehydration which in turn caused mouth sensitivities. In addition she needs a diabetic diet. Choices were not really available. Also she needs rehydration. Serving elderly patients with mango water, often with ice is not palatable. Many elderly have sensitive teeth and often feel cold.The new medical director Potluri does not listen to family and does not review resident history. She wasn’t interested in hearing about our concerns because she was too busy with 76 other residents. This is totally unacceptable. Her first inclination is to order tests and prescribe medications. This is unacceptable!On this entry, Marie was placed in the dining room with incoherent long term residents. This was very upsetting to her. Although she arrived on Thursday afternoon, and seemed to improving from her 10 day hospital stay on Friday, by Sunday she seemed to be worse in terms of emotional wellness by Sunday.She actively participates in activities when asked but the schedule that is placed in the resident room is in print that is TOO SMALL for most elderly residents to read, especially for someone with AMD.Marie regularly wears compression stockings but often she has either no stockings or socks that are ankle length. Knee length stockings are required to get fluid to lymph nodes behind the knee. Because they are compression they take a little more effort to put on.

My only problem with the discharge was the letter I received from the Business Office. The letter stated that our “financial responsibility includes a $209.50/day co-insurance beginning on October 3, 2025”. So, I planned to take Michael Lynch home on October 2nd. Country Meadows had set the discharge date on the 3rd. So, there was confusion. I learned from Tammy, the excellent social worker, that the co-pay is only applied if the patient were to STAY OVER on the 3rd. So, it was just the wording of the letter that caused the confusion. Michael was happy to stay the additional day because he wanted the extra day of therapy as well as the excellent meals he would receive! He knew all too well that he would have to suffer through MY cooking once he got home!

I had no problems with the discharge process.

Kitchen didn't heed the allergy needs. Didn't know until 3 days before leaving that we were to choose meals from form.

.

Ot and pt really are working to meet the needs of Ed.

Overall the experience has been positive. The staff is very attentive and respond quickly to patient requests. The food has been excellent — far better than other assisted living/Rehab experiences I’ve had. The patient is comfortable and feels well cared for.

Clothing and personal belongings were already organized and ready to go when I arrived. Staff was available for questions at that time and assisted with moving belongings to our car. Staff was very supportive with kind words regarding my mother as we left. Only thing I can add for improvement, was that I wish I had been contacted after my mother's passing with an expectation for her room cleanout such as timeline, what items could remain behind for trash, etc. I had to call.

More parking!

Many people helped with transitioning mom from rehab into independent living. The one person that really stood out was Lien Snyder.