Kitchen didn't heed the allergy needs. Didn't know until 3 days before leaving that we were to choose meals from form.

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Ot and pt really are working to meet the needs of Ed.

Overall the experience has been positive. The staff is very attentive and respond quickly to patient requests. The food has been excellent — far better than other assisted living/Rehab experiences I’ve had. The patient is comfortable and feels well cared for.

Clothing and personal belongings were already organized and ready to go when I arrived. Staff was available for questions at that time and assisted with moving belongings to our car. Staff was very supportive with kind words regarding my mother as we left. Only thing I can add for improvement, was that I wish I had been contacted after my mother's passing with an expectation for her room cleanout such as timeline, what items could remain behind for trash, etc. I had to call.

More parking!

Many people helped with transitioning mom from rehab into independent living. The one person that really stood out was Lien Snyder.

N/A

My only real negative comment is the fact that when my uncle needs rehab, he is sent to the Bethlehem facility and still gets charged for residing at the Allentown facility. I don't understand why he is charged for both facilities. I would appreciate some insight on that.

We are the family of the resident. We had zero orientation. We would have appreciated more guidance. We would try asking questions at the nursing desk but they were quite busy and usually couldn’t answer our questions anyway. Calling on the phone was also frustrating. Not always answered, and usually nobody knew nothing. Our loved one has poor memory so she could not tell us much about her care. We cannot answer the survey from resident’s perspective.We would have appreciated staff introducing themselves and knowing what their roles were.Our loved one did recovered her strength. She seems to have been treated with kindness. Fir that, we are grateful.