When the weather is better we would like to see the grounds.

Nothing more.

My mother lived in Connections for close to 6 years and the day-to-day staff members there were excellent. Their attentiveness, caring attitudes, and communication was always fantastic. They appeared to be short-staffed at times, causing them more stress than is necessary in such a work setting. Communication from Connections management generally was not good, as emails often went unanswered or received a delayed answer. The amount of turnover in the Connections Manager position was not helpful as well. Examples of a lack of communication by Connections management include 1. Not being informed of the death of my mom's roommate and the placement of a new roommate. 2. On July 15, 2025 Adam Sepulveda contacted us and requested a family meeting “to discuss Moms overall care and needs, as well as how we can best support her moving forward.” We have had these types of meetings in the past and were expecting to discuss our mom’s overall status. Unfortunately, upon meeting with Adam and Lydia Markle, we were presented with a Care Upgrade list that required an $1100/month increase to our mom’s monthly rate, effective immediately. Additionally, we were advised that due to her increasing physical needs, she will need to transfer to a skilled nursing facility. Putting it succinctly, we feel that your staff was less than transparent in simply requesting a family meeting “to discuss Moms overall care and needs, as well as how we can best support her moving forward” and in turn requiring an additional $1100/month for her care effective immediately. To provide some background, my sister and I assisted in feeding our mom virtually every night at dinner. Our aunt assisted her in eating most days at lunch. We were very interactive with Connections staff (as well as residents) and are quite aware of the challenges your staff members endure on a daily basis. It’s not an easy job for certain; however, we saw no increase in Connections staffing levels, yet we were being charged an additional $1100/month for services that have been provided by regular Connections staff for some time. To what was the additional $1100/month being applied? Below are several suggestions for the facility: -The installation of automatic handicapped accessible exterior doors to the enclosed courtyard, as we often assisted certain residents with walkers when exiting/entering the building because they could not use their walkers and hold open the door simultaneously. -Widen the sidewalks in the courtyard to allow family members to walk side-by-side with residents, particularly those in wheelchairs or using walkers. -Improve tracking of personal items, as several of my mom's personal items went missing during her time there. We provided my mom a transport-style wheelchair which we borrowed from a family member; however, upon moving her out of Connections, we discovered it was missing. Adam advised he would locate it and re-contact us; however, we received no further information regarding it. My sister happened to stop by to visit other residents when a staff member asked if she was there for the wheelchair. She retrieved it at that time. -Advise resident families of breaches of security and the solutions to them. We observed one Connections resident manage to exit the enclosed (locked) courtyard and walk through the adjacent parking lot. We were not told that this occurred or of the solution to the breach. -Better staffing for Activities personnel. The Connections Activities Director changed several times and was not replaced for weeks/months. We were never notified of a lack of Activities Director. -Similar loss of staff in the hair salon. We weren't told why our mother wasn't receiving her monthly haircut and weekly style. -Notify families of every day issues with the resident. For example, our mom's eyeglasses broke and we weren't told about it. We discovered it on a visit. Replacing staff for activities, personal grooming, etc. is very important, as these ventures help greatly in making the residents feel comfortable and at home, and lessens the reality that they are confined to a small area every day. I must stress that communication with families is CRITICAL in a facility such as Connections, as the residents (especially those in advanced dementia) are unable to communicate problems/issues/concerns themselves. Newsletters are fine for keeping up on activities and events, but email/text/phone calls to families on everyday matters/issues are much more critical. This is the area that requires the most improvement in Connections.

The people are the best of what they do. Hard to think of any improvements

No issues with move-in.

Very accommodating!

We would have liked to have seen another apartment model, the dining area, and the salon and spa areas. We might come back to see those areas.

No real room for improvement, was fantastic!

Top notch!

In non-critical cases the nurse on duty should consult the residents doctor before calling for an ambulance.