It would have been nice if we could’ve toured the most popular one bedroom apartment.

Move in was good, friendly, and quick.

Move-in experience was ok. Just a lot of info to take in.

not sure

The entire staff from Management to Business office to nurses to personal care assistance etc were WONDERFUL!! My parents came in there very weak, confused and medically challenged and left stronger, more alert and more mobile. Thank you to everyone! I could not have done this without all you angels!! 😇😇😇

It could be a little more welcoming.

Communicate, sit with resident and family to go over processes, meal times, how do you get to dining room, cleaning days, shower days and process, introduction to staff, show resident and family around, provide an outline of what staff member does what, when does bedding get changed, supplies of toilet paper - who is responsible for providing to resident, and when is it provided, review of medication process, what’s covered….what’s not….what to expect to pay be billed for.

In all honesty, I can’t fairly answer this question. The move-in experience for my mother was a little rushed on our end, so our experience may not have been like others. So I don’t want make an unfair assessment.

I may have seen it in all the confusion but a name/phone listing for all staff points of contact would be nice.

Honestly, I could not say what needs to be improvedbut could definitely give thumbs up to all the tremendous help. All the staff was there and introduced themselves, maintenance helped to get the TV up and running. It couldn’t have been a better experience.