considering my Mother passed away March 30th and my father is still a resident at CM, not sure of questions #3. Most of the staff express there concerns, but I feel a higher person in charge never once acknowledged our Mother's passing.

It was great!

Tour and information was sufficient.

Maybe sitting in on a activity with residents.

Ms. O. covered all our concerns in an hour on top of walking us through the community.

The tour was fine, Sue was wonderful and very friendly. The issue is that my mother prefers to do her own laundry in the privacy of her own room. The laundry facility was not very convenient and was not a very inviting environment for a resident. It felt very industrial’.

No suggestions

More attention should be paid to providing an orientation for new residents about items such as informing them about pushing a button for checking in each morning and the location of that button. I was embarassed to ask what button and where it was located when I received calls from a staff person because I did not check in. In general perhaps some kind of an orientation could be scheduled for the new residents regarding these types of things we should do.

Not at all

No suggestions as well rounded tour & Ann honored our time schedule.