Basic routine maintenance. I am amazed that every time I come here it's always busy. I guess that's a good thing.
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
David Montes is my sales rep and ge goes above and beyond in order to help me. Great guy.Thanks so much
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
Great
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
Not as planned, I called in to make a appointment to have my transmission serviced I asked the female if I need to drop it off or should I wait with the truck due to the fact I have other scheduled appointments. She said it should not take long that I could wait with it so I scheduled my appointment for 0830 when my wife and I arrived for the scheduled appointment I waited outside for over 6 minutes before a service writer came out I then asked the service writer how long it will be due to the fact as I stated earlier I have appointments I need to get to at 1100 he stated 2 hours . After approximately 1 hr and 40 min I approached him and asked for a update he stated they were just now pulling my truck in to work on it I then told him did you not remember when I told you this morning I have other appointments to get to ? He had no words for me I stayed for him to return my truck to me and I want to speak with the owner regarding this issue and lack of respect for customer needs and time frames the service manager approached me immediately as he could see I was ready to take my business elsewhere he profusely apologized and offered to get me a loaner vehicle so I may make my other appointments as they do the needed service on my truck, ultimately the service manager kept his word and got everything completed. I am sad to say with this interaction it feels like appointments mean nothing anymore.
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Ok.
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
This is the 7th truck I have bought there from AlbertI keep comming back because of him!!!!
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Excellent communication and process. Thank you Alik and Jose especially for making it so easy and for the extended test drive I apparetly needed to make up my mind.facebook.com/pickwnick
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Jami was so helpful. Hands down the best advisor Dodge has!
Anonymous
•
Feb 26, 2024
5.0/5
5.0/5
Everyone is very nice. Good communication with texts and call when my Jeep was ready.
Anonymous
•
Feb 26, 2024
5.0/5
5.0/5
It was excellent because I was not there. I do not know Terrance Thomas, but this is my email. I have recently been a victim of credit theft and this may well be part of that. I am sure HPD will be in touch with you for his info and the way he paid. I do wish I had a jeep but I drive a honda.Cindy McCutchen713 269 3880
Basic routine maintenance. I am amazed that every time I come here it's always busy. I guess that's a good thing.
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
David Montes is my sales rep and ge goes above and beyond in order to help me. Great guy.Thanks so much
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
Great
Anonymous
•
Feb 28, 2024
5.0/5
5.0/5
Not as planned, I called in to make a appointment to have my transmission serviced I asked the female if I need to drop it off or should I wait with the truck due to the fact I have other scheduled appointments. She said it should not take long that I could wait with it so I scheduled my appointment for 0830 when my wife and I arrived for the scheduled appointment I waited outside for over 6 minutes before a service writer came out I then asked the service writer how long it will be due to the fact as I stated earlier I have appointments I need to get to at 1100 he stated 2 hours . After approximately 1 hr and 40 min I approached him and asked for a update he stated they were just now pulling my truck in to work on it I then told him did you not remember when I told you this morning I have other appointments to get to ? He had no words for me I stayed for him to return my truck to me and I want to speak with the owner regarding this issue and lack of respect for customer needs and time frames the service manager approached me immediately as he could see I was ready to take my business elsewhere he profusely apologized and offered to get me a loaner vehicle so I may make my other appointments as they do the needed service on my truck, ultimately the service manager kept his word and got everything completed. I am sad to say with this interaction it feels like appointments mean nothing anymore.
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Ok.
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
This is the 7th truck I have bought there from AlbertI keep comming back because of him!!!!
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Excellent communication and process. Thank you Alik and Jose especially for making it so easy and for the extended test drive I apparetly needed to make up my mind.facebook.com/pickwnick
Anonymous
•
Feb 27, 2024
5.0/5
5.0/5
Jami was so helpful. Hands down the best advisor Dodge has!
Anonymous
•
Feb 26, 2024
5.0/5
5.0/5
Everyone is very nice. Good communication with texts and call when my Jeep was ready.
Anonymous
•
Feb 26, 2024
5.0/5
5.0/5
It was excellent because I was not there. I do not know Terrance Thomas, but this is my email. I have recently been a victim of credit theft and this may well be part of that. I am sure HPD will be in touch with you for his info and the way he paid. I do wish I had a jeep but I drive a honda.Cindy McCutchen713 269 3880