Clement, service advisor, was great. He went the extra mile and requested the detail of my car to be redone since it wasn’t at standard.

We were first timers to the dealership and it turned into one of the greatest buying experiences we have ever had. Thank you.

Sales team was good, finance team was great. I had some things that need to be fixed on the truck and no one has reached out to me on timing of when and how it is going to get fixed. At this point all I have is a text message acknowledging the issue.

Solo diagnóstico, el precio por servicio muy elevado. Gracias

Good quick

I’m going to give a good review here because the end result was my vehicle being returned and the problem corrected. I do have some general advice that would really make this a better experience for your customers: Pickup the phone and communicate with your customers. My new vehicle broke down on 12/22 and I had it towed in around 3am on 12/23. I filled out the paperwork and left my key in the drop box by the entrance to the service department. I’m not some delusional customer that expected my vehicle to be fixed the Saturday before Christmas - that’s completely unrealistic. I did, however, expect someone to pickup the phone in a timely manner and call me and say something like “hello sir, we received your vehicle and have entered it into our system for inspection. Is there anything we need to note for the technician? We’ve got about 15 vehicles ahead of yours and anticipate it taking 2-3 days for the inspection before we’ll have an update on the issue”. This is just an example of what the service department should be doing to set proper expectations with your customers, establish the relationship and keep your customers informed. By making a quick call to your customers it would also alleviate unnecessary calls to your service department from the customer. COMMUNICATION is key! If you make proactive contacts with your customers it will truly go a long way to establishing a trusting relationship with your customer and ensuring proper expectations are set with your customer. I didn’t have a full scope of what was even wrong with my vehicle until the repairs were completed. Overall; technician appears to have been spot on and corrected the issue. The service advisor lacked communication. The experience would have been much better by simply receiving a quick phone call! I’m going to assume this isn’t the norm and was likely impacted by higher than normal paid time in the service department due to Christmas. I’ll ultimately be back and use this dealership again for service but am hopeful to see better communication on my next visit!

Efficient

It was good. Information provided to me and work got done on time.

All service I needed was done and the staff was excellent.

Cesar and the team did a great job helping me find a new vehicle. Extremely helpful and easy to work with.