Working in the automotive industry myself I can appreciate when an advisor not only does their job with a smile but I can recognize when they go the extra mile. All too often, advisors seem irritated and/or bothered. They seem unhappy at their jobs. I can relate.... trust me. All too often customers will take the time to write a negative review over and positive experience. I like to take the time to do both. My wife brought my truck in for an oil change and a tire rotation. We haven't been to Courtesy in a whole because of the way she was treated one time when she brought my truck in for the same services. We started going ALL the way back out to Dale Mabry to Jerry Ulm just so we didn't have to go to Courtesy. Courtesy lifted my truck and put new wheels and tires on it. When my wife bought my truck back to Courtesy this recent time for the services, her and the advisor discovered Jerry Ulm didn't put my lug key back in my truck so she was told they couldn't do the tire rotation. In disbelief that a shop doesn't have a dozen of these laying around, I called. I got Branon on the phone which, coincidentally, who was helped my wife. I explained my frustration their shop didn't have a lug key laying around to perform the tire rotation. Brandon stated he noticed he and I have the same exact wheels so he went out to his personal vehicle and retrieved his own lug key to use on my truck to get the tire rotation completed. Wow.... Brandon could have easily stuck to his guns and not performed the service leaving me to have to take it back to Jerry Ulm. This, while a simple gesture maybe to Brandon, was a monumental PLUS for him and the branch in our eyes. Brandon's actions made up for all the services mishaps we've had with Courtesy and wiped the slate clean. I will return to Courtesy for my services moving forward and to purchase my next Ram. Advisors like Brandon make dealership visits a little less painful. Kudos to you Brandon. Thank you for going above and beyond. - Dale Caruthers.

I had experience They got in and out quickly

I bought without having time to spend on the phone, going over pricing and options. Armando was awesome about keeping most conversation in email/text as I requested. No other dealership was willing to do that. He got me exactly what I asked for, without a hassle. When I did made it in to test drive, Luke didn’t give me any big pitch, he let me drive and decide, while answering any questions I had about new features in 2021 models. This was BY FAR the easiest car dealership transaction I’ve ever experienced. Thank you.

I have a awesome experience buying my car thanks to Ralph!! Thank you.

Great job

Rob was an excellent service advisor. Kept me informed the entire process

Joe Russo was the salesman handling my recent vehicle purchase. I appreciated the personal attention provided for my special needs @ Brandon Chrysler, Jeep, Dodge. I would recommend them to my friends & family.

Excellent service and I was treated like royalty!!!

Good

I have no issues with the service that I received.