I went in for a routine maintenance check and Ethan was my service agent. I was greeted and I explained what the visit was for, was told it would take about an hour and a half and that was exactly how long it took. I received a text telling me that there was a question about the alignment, and when I went to speak with Ethan, he told me it was fine. It was just based on the mileage, which I appreciated greatly. The car was returned to me washed. It was a very good experience.

Friendly service

Every visit seems to get worse. My wife brought our car in at 8 a.m. and was told there was no shuttle service available. I left work to go pick her up. Yet, while she was standing there for me, another customer was told that Hyundai had arranged an Uber for them.By 5:30 p.m., my wife called to check on the car and was told it wasn’t finished — but that she needed to be there by 6 p.m. to pick it up. When she arrived, she was then told the car had actually been ready since 1 p.m. No phone call, no text message, no update, nothing.The lack of communication and consistency is really disappointing. It genuinely feels like customers with prepaid maintenance plans are treated as a lower priority, which is unacceptable. We paid for convenience and reliability, but each visit has been the opposite experience.

Un servicio post venta malo. La atención de los vendedores debería ser igual de cordial y amable después de comprar el carro, no interesa mucho cuan satisfecho estes con el carro, ni hay una intencion o interes al respecto, por el contrario una actitud de desinteres muy notable.

Had to wait a long time before I was told what was taking so long (after I had to ask).Had to replace an engine cooling fan and then I was told the cluster module was not working (was working when I bought it in) and I would have to bring it back. I have to make a appointment to come back.

Excellent service

Professional, helpful, honest!

As always very very good

Great service department. Very transparent and prompt. Ben Rivera is the best service rep!

.