Excellent service as always

It was hectic at first but in the end we achieved what we wanted.

Great

The sales team was excellent. Very informative, easy to communicate, heard my needs, and provided me with what I felt was a good deal. There was some communication gap between sales and finance that can be improved. Additionally, I did not feel the warranty sales pitch by the financial team was as transparent.

I had a great experience today at the dealership I left happy with my new 2026 Hyundai Tucson

Ben was very good! He was very nice and professional and made sure I was serviced on time. My frustration is not with him, but with some recommended services I have to pay for that I had an issue with the day I first got the car. I noticed the inside will get very dusty, and please do not tell me it’s normal. I had other cars before and they never got so dusty inside. I mean I will see the dust particules in the air inside my car. I brought it to the attention to the salesperson that first week but was advised it was normal and I had to clean every day. Well the recommendation was I had to change the cabin air filter and something else. I believe this issue was there the day I got the car. I believe I don’t have to pay for anything that has to do with the cabin air.

I had an 8:20 am appointment for warranty work my Ioniq system said was needed. I arrived at 8:15am. Work did not start on my car until 9:30 (I could see still locked on app and car hadn’t moved. Inspection was completed at 10:00 am with some recommended services. I approved within 1 minute. I noticed my car at that time was parked outside the service bays. At 10:35, I noticed was car was still locked and still parked. I requested an update from service manager and he stated the tech must have moved on to another vehicle. I said to just forget about the service as obviously it wasn’t a high priority. The service manager said they could get done quickly. The tech did the service (replace cabin filter) in the parking lot from 10:40-10:45. Incredibly the labor cost was $36, or $720/hr. This is the 2nd time I have had to wait an excessive time at your dealership. In addition, the maintenance reminder was not reset on my Ionic as it still states I need service and this service doesn’t show in MyHyundai service history.

Everything was excellent

Everyone was very nice and helpful to my needs!

Dominic helped me with my oil change and identified a issue with one of my tires that was able to be resolved thru my warranty