Usually I would give a 5, but this time, I had been receiving emails stating I could use the "Valet" service option by scheduling online. Where a staff person would come at the designated time and take my car in and then later return it, completed. After 40 minutes on hold with 3 different staff, I learned that they had discontinued this because of the many staff out because of covid-19. So, I drove the car down, arranged for someone to pick me up so I didn't have to stay the 1.5 hours it takes to service the car. And then arranged for someone to take me back to pick up the car. Service was perfect, just the confusion of not having the valet service without Hyundai ever saying they discontinued it. I set up the appt online about 2 weeks before the date of service. Seems like enough time for someone to notice and contact me about it.

Service was good. Encountered a problem getting through to service on the phone.

Great Service Mgr. Very Polite

I had my car serviced last Monday and the staff were friendly . I took the shuttle to and from the dealership (which was convenient), however they did not vacuum out my car like they usually do.

It was an overall good experience. My only notes are that this was my first time having a maintenance appointment at this location and I did not receive much direction on what to do. I was not told communication would be taking place via phone messaging, so it took some time to know what was happening. I would have liked some quick run down of what to expect. Also, some employees were not wearing their masks properly. I expect locations that provide customer service to take this seriously for everyone's safety. Other that this, the service was good!

Service is good. Need to treat/ value everybody the same, doesn’t matter how big or small or how they look, especially at the front desk when people first walk in.

Excelente

Found out all things that was wrong

oil change took about 3 hours. dash digital screens not reset to original owner settings.

The salesman, Mina Habib And new car manager, Jacques Baron, were great. A deal was met within an hour of our arrival at the dealership. The problem with the experience was the with the Finance Dept. It seems that 1 Finance person left early and the third person did not have the proper authorization to close deals. All financial deals were handled by 1 person. That process, for us, took over 2 hours. That is something that is not acceptable to the buying public.