I had little time and none to waste. I was emotionally distraught (my husband was rear-ended by a reckless and careless driver resulting in quadriplegia, and I needed a new replacement vehicle). Everyone was kind, thoughtful and attentive to my needs.
Anonymous
•
Jun 8, 2024
5.0/5
5.0/5
Great experience with Valeria! Very knowledgeable and taught me a few things about the car I had no clue about
Anonymous
•
Jun 8, 2024
5.0/5
5.0/5
Súper excelente
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Jordan was very helpful ! He was very communicative and easy going!!
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Was good
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
I took my vehicle in for maintenance and as always, the customer service received was very good.
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
New motor
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Good
Anonymous
•
Jun 6, 2024
5.0/5
5.0/5
Best customer service experience! My wife was really impressed! She had never been there before and was completely satisfied. Thank you
Anonymous
•
Jun 6, 2024
5.0/5
5.0/5
Rolando was so helpful and the best person I’ve worked with at Hyundai since I purchased my car. When I walked in there were about 7 or 8 service team members all looking at their computers and avoiding eye contact. Rolando looked up and asked “how may I help you?” After walking over to him and checking in he saw that I was assigned to another service member who was dealing with an angry customer. Realizing this would take some time, he offered to take care of me himself.I don’t know what the process is supposed to be for checking someone in, but Rolando was literally the only person there with a customer service mindset and it makes a huge difference. No one should walk in the door of a service department and not be immediately acknowledged by either saying “how can I help you?” Or “I’ll be right with you”Rolando also kept me posted about the status of my car. Also, I couldn’t make it there until about 7 minutes after closing and Rolando waited for me as opposed to just handing my keys over to the sales desk.It’s little things like this that make such a huge difference.Please be sure that Rolando is recognized and that others follow in his footsteps.Thanks!
I had little time and none to waste. I was emotionally distraught (my husband was rear-ended by a reckless and careless driver resulting in quadriplegia, and I needed a new replacement vehicle). Everyone was kind, thoughtful and attentive to my needs.
Anonymous
•
Jun 8, 2024
5.0/5
5.0/5
Great experience with Valeria! Very knowledgeable and taught me a few things about the car I had no clue about
Anonymous
•
Jun 8, 2024
5.0/5
5.0/5
Súper excelente
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Jordan was very helpful ! He was very communicative and easy going!!
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Was good
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
I took my vehicle in for maintenance and as always, the customer service received was very good.
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
New motor
Anonymous
•
Jun 7, 2024
5.0/5
5.0/5
Good
Anonymous
•
Jun 6, 2024
5.0/5
5.0/5
Best customer service experience! My wife was really impressed! She had never been there before and was completely satisfied. Thank you
Anonymous
•
Jun 6, 2024
5.0/5
5.0/5
Rolando was so helpful and the best person I’ve worked with at Hyundai since I purchased my car. When I walked in there were about 7 or 8 service team members all looking at their computers and avoiding eye contact. Rolando looked up and asked “how may I help you?” After walking over to him and checking in he saw that I was assigned to another service member who was dealing with an angry customer. Realizing this would take some time, he offered to take care of me himself.I don’t know what the process is supposed to be for checking someone in, but Rolando was literally the only person there with a customer service mindset and it makes a huge difference. No one should walk in the door of a service department and not be immediately acknowledged by either saying “how can I help you?” Or “I’ll be right with you”Rolando also kept me posted about the status of my car. Also, I couldn’t make it there until about 7 minutes after closing and Rolando waited for me as opposed to just handing my keys over to the sales desk.It’s little things like this that make such a huge difference.Please be sure that Rolando is recognized and that others follow in his footsteps.Thanks!