Nick was great. The diagnostic time this time as well as August when I was in we're Fair

Completed it all in a couple timely manner … helpful knowledgeable

Nick in the service department was outstanding!

Ashley is awesome and very attentive!!

It was so easy

Nice people nice environment

The Service was thoroughBut slow. Took two hours for an oil change. I am pleased with our work though.

This is the first negative experience I've had with Courtesy Kia in the 7 years I've been going there. But it's not really their fault. What is happening, is that the Wednesday before Thanksgiving, another driver informed me my brake lights weren't working. I took it in to the dealership on Saturday. I can't really complain about the wait, I know what to expect. After 3 or so hours I'm informed a bulb burst and electricity was arcing, damaging the fixture and it's going to be (everything included) a near $600 repair. I know the warranty's expired, but it was a bit of a shock.And unfortunately, they don't have the part in stock. Again, can't really complain since why would they have a part for a 2018 Rio 5-door when Kia doesn't make them anymore. So they ordered it and I brought it back this past Tuesday. I was setup with a shuttle to and from work, I appreciate that. However, while at work, I was informed that the incorrect part was sent, in the correct box.So now I have to bring it back again, on my next day off, this Monday. Now I'm more frustrated - again, it's not the dealership's fault, but it IS the fault of whoever put the wrong part in a box for something else.

Great service and communication.

Erich is always very helpful.