My car was fix right the first time

El vendedor león me resolvió y aclaró toda mi duda muy profesional

Mr Ruiz was knowledgeable and kept me informed on the status of the parts he had ordered

Title: Exceptional Service Experience at Nissan with JoseI recently visited Nissan for an oil change and had the pleasure of being assisted by Jose. From start to finish, my experience was nothing short of exceptional. Jose's expertise and knowledge were immediately evident, as he efficiently and effectively serviced my car.What sets Jose apart is his genuine approach to customer service. Unlike many service advisors, he never pressured me into purchasing additional services or products that I may not have needed. Instead, he provided valuable insights and recommendations tailored to my car's specific needs, ensuring that I left feeling confident and satisfied with the service provided.Beyond his professionalism, Jose's friendly and upbeat demeanor made the entire experience enjoyable. He was not only focused on the task at hand but also took the time to engage in pleasant conversation, creating a welcoming atmosphere that is rare to find in a service setting.Overall, I highly recommend bringing your car to Jose at Nissan for any maintenance needs. His knowledge, honesty, and personable nature make him an invaluable asset to the dealership, and I look forward to returning for future service appointments.

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The service I scheduled was for an oil change. I was told it would take about 1 hour to 1 hour 15 minutes. I was pleasantly surprised the service was completed in less than 40 minutes. I appreciate the quick service. Thanks for that.On another note, I know it's common practice to advise the customer of any potential concerns/repairs noticed during another service. However, I was advised of about 5 items / repairs, of which 2 had already been previousely completed. Also, the prices to complete these services/repairs were extremely high. I feel that since some items that were listed as recommendations to be completed had already been done, makes me feel unsure if the other items being recommended truly need to be done.This leaves me with an uneasy feeling and that I can't trust the recommendations being made at your facility.I plan to get another mechanic to look at my vehicle to ensure the work actually needs to be done and if so, I will get a quote from another mechanic to compare pricing to your facilty.I'm just providing this info as feedback to ensure your processes are being done correctly.This will help with the confidence / trust for the customers.Thank you

Good

Brandon was great.

The people of service always is excellent!

Good