Great experience at Courtesy Toyota buying through the Costco program. Handled all negotiations through text and emails, receiving a great price and trade in value. Took two hours at the dealership and I was on my way. Highly recommend.
Barbara
•
Nov 20, 2018
5.0/5
5.0/5
Our technican explained everything to us. He kept us updated on progress. He was professional and friendly. Work was completed in a timely manner.
Tami
•
Nov 20, 2018
5.0/5
5.0/5
Prompt- ready for me at my timed appointment; provided necessary maintenance for my vehicle at a reasonable price; completed the job in time they stated; did a fantastic job of detailing my car! It smells great! Pleasant aroma and NOT overbearing! Check out/cashier process was efficient. This is my 5th service/maintenance with Courtesy Toyota and I have received excellent care each time! Thank you!
Luis
•
Nov 20, 2018
5.0/5
5.0/5
Thank you for the service. Roberto is a great person!
Virginia
•
Nov 20, 2018
5.0/5
5.0/5
My experiance was excelent great agent Mustafa you need more peopke like him
Nadine
•
Nov 20, 2018
5.0/5
5.0/5
My experience was grea. The service was quick and friendly.
Julie
•
Nov 20, 2018
5.0/5
5.0/5
My service at Courtesy was outstanding as usual. Ryan and Craig took excellent care of me. I went in for an oil change and tire rotation. But I had unexpected repairs (front and back brakes). They immediately got me a rental. Then the work got done ahead of time 2 1/2 hours! Nice. Very happy. However, the back up answering service was absolutely terrible! I have never had a bad experience until yesterday. I almost hung up the phone and took my business elsewhere. I asked very simple questions like: Was Ryan working today ( my usual rep) She said I don’t know. Then I asked if it was busy because I could come another day. She said I have no idea ! And when I asked what times where available she rattled off times so fast I had to ask her to repeat it. She wasn’t friendly and pretty rude. Then after I picked a time, she confirmed that my appointment was with Ryan !? I said oh, Ryan is working today? She was short and unprofessional and said I guess so. This is not representative of the usual customer service I get at Courtesy. Shame on her! If it were not for the superior customer service I get from everyone at the dealership I would have cancelled and told her bye bye. I thought you should know that you have a front line “employee” that is not living up to the usual standards. This is at least my 5th vehicle I have bought from Courtesy Toyota and I have never been so irritated as I was yesterday with that person from the answering service 👎
William
•
Nov 20, 2018
5.0/5
5.0/5
Quick service. Love the text messaging with quote attached and how it is interactive. I chose the services I felt I needed and they were completed with no hassle.
Jon
•
Nov 20, 2018
5.0/5
5.0/5
Excellent customer service. The management team really focus on ensuring a positive customer experience.
Great experience at Courtesy Toyota buying through the Costco program. Handled all negotiations through text and emails, receiving a great price and trade in value. Took two hours at the dealership and I was on my way. Highly recommend.
Barbara
•
Nov 20, 2018
5.0/5
5.0/5
Our technican explained everything to us. He kept us updated on progress. He was professional and friendly. Work was completed in a timely manner.
Tami
•
Nov 20, 2018
5.0/5
5.0/5
Prompt- ready for me at my timed appointment; provided necessary maintenance for my vehicle at a reasonable price; completed the job in time they stated; did a fantastic job of detailing my car! It smells great! Pleasant aroma and NOT overbearing! Check out/cashier process was efficient. This is my 5th service/maintenance with Courtesy Toyota and I have received excellent care each time! Thank you!
Luis
•
Nov 20, 2018
5.0/5
5.0/5
Thank you for the service. Roberto is a great person!
Virginia
•
Nov 20, 2018
5.0/5
5.0/5
My experiance was excelent great agent Mustafa you need more peopke like him
Nadine
•
Nov 20, 2018
5.0/5
5.0/5
My experience was grea. The service was quick and friendly.
Julie
•
Nov 20, 2018
5.0/5
5.0/5
My service at Courtesy was outstanding as usual. Ryan and Craig took excellent care of me. I went in for an oil change and tire rotation. But I had unexpected repairs (front and back brakes). They immediately got me a rental. Then the work got done ahead of time 2 1/2 hours! Nice. Very happy. However, the back up answering service was absolutely terrible! I have never had a bad experience until yesterday. I almost hung up the phone and took my business elsewhere. I asked very simple questions like: Was Ryan working today ( my usual rep) She said I don’t know. Then I asked if it was busy because I could come another day. She said I have no idea ! And when I asked what times where available she rattled off times so fast I had to ask her to repeat it. She wasn’t friendly and pretty rude. Then after I picked a time, she confirmed that my appointment was with Ryan !? I said oh, Ryan is working today? She was short and unprofessional and said I guess so. This is not representative of the usual customer service I get at Courtesy. Shame on her! If it were not for the superior customer service I get from everyone at the dealership I would have cancelled and told her bye bye. I thought you should know that you have a front line “employee” that is not living up to the usual standards. This is at least my 5th vehicle I have bought from Courtesy Toyota and I have never been so irritated as I was yesterday with that person from the answering service 👎
William
•
Nov 20, 2018
5.0/5
5.0/5
Quick service. Love the text messaging with quote attached and how it is interactive. I chose the services I felt I needed and they were completed with no hassle.
Jon
•
Nov 20, 2018
5.0/5
5.0/5
Excellent customer service. The management team really focus on ensuring a positive customer experience.