Yg

Maintenance did a great jobThank you maintenance team

I have no reference as which of the two service request I am supposed to fill out this survey request for. I have decided to average both service requests. After a lot of investigating the kitchen faucet was reassembled by me. I was reassured by your in-house staff member that it was correctly assembled. In reference to the T valve tub replaced mechanism outsourced staff was excellent, knowledgeable, thorough and was nice enough to put booties on top of your shoes to avoid bringing debris into the apartment. that is more than I can say for your in-house staff. I was hoping I’d get a chance to ask the plumber directly on proper cleaning maintenance procedures for the mechanism he just replaced. Needless to say, I could not get a word edge wise, The reason for that is your in-house staff never stopped talking. I did ask your texting platform if in-house staffer was here for learning purposes and I was told he was not.

The workers were very professional and courteous. All work was updated daily to us and when finished, work was awesome.

Very happy the problem was solved right away thank you 😊

Maintenance request was never completed they never came

Lisette was great, answered all my questions, very helpful and professional

Still waiting for door that was ordered weeks ago. And I think a new tub is supposed to be installed at some point.

I am rating only an exclusively the service request process. First of all this should not be a service request at all. The reason for this is a few years back an email notification by Crossbrook for pest control cost increase was issued with caveat that this increase justified cobweb removal on regular monthly rotation. That has not occurred.Proper feedback is not shared with personnel performing the tasks. I even took the time to photograph the second window ledge which is not accessible where the cobwebs had to be removed and send it to your texting line. That has not has nothing to do with the patio balcony sub menu in your Service request portal. It does prove my point that the staff you’re asking to do the work has no clear nor truthful information. As to the outsourced staff that did the work has gone above and beyond and is remarkable and extremely professional. I will wish that his professionalism, sunny disposition and remarkable work ethic rubs off on everyone else.Final point please do not send me an email saying that you’re shocked with this Service rating that you would like to speak with me and see how to resolve an issue on your timetable and how it may be suitable and accommodate you. I am still baffled as to how Sack’s property can look the other way when it comes to such shady behavior.

We were welcomed throughout our visit and were pleased with the information we received. We were able to see two apartments which gave me an idea of space and arrangement. I have appreciated the follow up since our visit.