wonderful service as usual.

as usual, chris arnold did a wonderful job. called me to inform me of changes and provided good explanation. i enjoy working with him!

Had a wonderful transaction with Crown Acura of Richmond.

friendly, efficient, good service

i buy automobiles based on service quality of the dealership and interaction with service advisors. my experience on monday morning was excellent. it always is with chris arnold as my advisor. my paperwork was on his desk when i arrived. he explained everything in terms i could understand. chris is very knowledgeable and answered all my questions completely. my service was done in a complete and timely manner.

chris was courteous, listened to our requests, and our service was well done.thank you.

first time i was 100% satisfied

it was great. didn't have to wait long and snacks were awesome

chris was great, thanks!

5 stars to make sure Melvin gets his commission. Sales team is awesome. But the vehicle delivery process needs work. Car was delivered in maintenance mode, scratches on the back of the car and curb rash on one of the front wheels. Not acceptable on a $74k vehicle.