Crown Acura Richmond
4.9/5
4.9 /5
4,962 Verified Reviews
8704 West Broad St, Henrico, VA 23294, US
(804) 361-8447
4,962 Verified Reviews
5.0/5
5.0 /5
chris did a wonderful job saturday. very professional and provided very good customer service.

5.0/5
5.0 /5
it was great.

5.0/5
5.0 /5
willy is very attentive, friendly and helpful

5.0/5
5.0 /5
quick and straightforward

5.0/5
5.0 /5
easy to make appt. i was taken in right away. quick visit. full explanation of extra charges. great service. i'd give the service department a 10 if i could.

4.0/5
4.0 /5
service advisor was very open, friendly, informative and helpful. actual work, from initial checkin of the car through parts ordering and finally completion of the work, seemed to take just a little bit longer than promised, or what seemed reasonable. and, finally, disappointed that the service dept was not able to provide a significant discount for the extremely high cost of the work

5.0/5
5.0 /5
From start to finish Wes was informative and professional and we felt very taken care of. Absolutely great experience.

5.0/5
5.0 /5
Review date 2/13/22. Service Advisor Mike Mereu at Crown Acura scheduled a 5 star service on our 2014 RDX with 105,000 miles, It was time for the timing belt, water pump, belt tensioner, drive belts, coolant, spark plugs, oil, filter and brake fluid change. We've also owned a 2019 RDX and both vehicles were purchased and maintained from Crown. My wife and I have enjoyed fantastic customer service with everybody at the dealership. It's been a great experience. Mike Mereu, David Burks, Josh Alford, Matt Perry are easy to do business with. James Fiden and Chris Arnold in the service department always say hello.

5.0/5
5.0 /5
asked for state inspection but it was missed.

5.0/5
5.0 /5
very professional