Terry was so very helpful in processing my request.
Verified User
•
Mar 30, 2026
4.0/5
4.0/5
It was easy to book my cruise and was a better price than Princess Cruise lunes.
Verified User
•
Mar 30, 2026
3.0/5
3.0/5
Extremely long time to book in total. Ready to complete booking, but no perks as advertised could be added to our booking (on board credits and free specialty dining at one restaurant)so Dwight said he would have to book through Holland America in order to get those to attach so we spent another 30 or 40 minutes recreating the booking through Holland America. He still could not get it to work and we had to go back and start from scratch again. I was not able to get my additional perks so I’m frustrated with cruises.com
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
Keokie has great customer service. She is friendly, knowledgeable, professional and personable. Definitely a keeper.
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
A+ service
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
We dealt with Tia. She is informative-knowledgable and so helpful! She is friendly and the BEST travel agent we’ve used in our 9 sailings. We will Always recommend her!
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
The is my second time using Tia, because she gave me such great service last year when I booked a cruise.
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
good and easy to use
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
Janae was very personable and professional.
Verified User
•
Mar 30, 2026
4.0/5
4.0/5
Everything was good right up until I got my confirmation and receipt. NOWHERE from beginning to payment page did it say anything about a service fee.
Terry was so very helpful in processing my request.
Verified User
•
Mar 30, 2026
4.0/5
4.0/5
It was easy to book my cruise and was a better price than Princess Cruise lunes.
Verified User
•
Mar 30, 2026
3.0/5
3.0/5
Extremely long time to book in total. Ready to complete booking, but no perks as advertised could be added to our booking (on board credits and free specialty dining at one restaurant)so Dwight said he would have to book through Holland America in order to get those to attach so we spent another 30 or 40 minutes recreating the booking through Holland America. He still could not get it to work and we had to go back and start from scratch again. I was not able to get my additional perks so I’m frustrated with cruises.com
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
Keokie has great customer service. She is friendly, knowledgeable, professional and personable. Definitely a keeper.
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
A+ service
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
We dealt with Tia. She is informative-knowledgable and so helpful! She is friendly and the BEST travel agent we’ve used in our 9 sailings. We will Always recommend her!
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
The is my second time using Tia, because she gave me such great service last year when I booked a cruise.
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
good and easy to use
Verified User
•
Mar 30, 2026
5.0/5
5.0/5
Janae was very personable and professional.
Verified User
•
Mar 30, 2026
4.0/5
4.0/5
Everything was good right up until I got my confirmation and receipt. NOWHERE from beginning to payment page did it say anything about a service fee.