Booking process was easy and efficiently get it done in timely.

Dear Cruises.com Customer Support Team,I am writing to formally request that you honor a $75 dining credit that was promised during my recent cruise booking.Throughout the entire booking process, including the final checkout page where I submitted my purchase, the system explicitly stated that I would receive a $75 dining credit. However, after submitting the order, I spoke with customer service and was informed that this credit would not be applied to my account. Promising a promotion at checkout and removing it after payment is highly misleading.As a loyal customer who has booked 3 cruises through Cruises.com, I have always had excellent experiences. In fact, I have previously given 5-star ratings to roughly 10 of your agents and managers. Unfortunately, my interaction regarding this issue with one of your managers, Ms. Wykelia, was deeply disappointing. She was unprofessional, dismissive, and did not seem qualified to address customer frustrations.Later, I spoke with Kia, who provided a clear explanation and showed genuine empathy for my situation. While I appreciate Kia’s professionalism, I still expect Cruises.com to honor the $75 dining credit that was actively displayed on my screen when I authorized the transaction.Please review this booking and apply the promised credit to my account. I request that a supervisor call me at your earliest convenience to resolve this matter.Thank you for your time and assistance.Sincerely,Wen Xu703-342-6574

Amber is a joy to work with and extremely knowledgeable.

Very good experience

Tiffany was great! Very professional & responsive. Looking forward to continuing to work with her.

Very easy Joseph Parks is wonderful to work with

Agent was helpful, knowledgeable.

Leanne Ong is always very helpful and pleasant.

Teresa was great. She was friendly and professional and took care of everything. She went beyond my expectations when she investigated why the payment would not go through. It ended up being a silly mistake on my part of typing the expiration date of my credit card incorrectly.Look forward to working with her again

Easy & straightforward, however I still miss Ilena Hopson my travel advisor.