William Gisson was a dream to work with. I was having difficulties with the on-line booking tool payment (he and I came to learn the booking system over at Royal Caribbean was glitching out), and he picked things up and walked us through the process. He then gave me advices regarding signing up for cruises.com's perk program, as well as signing up and activating programs and ticketing through Royal Caribbean. In all, he spent a patient hour with me which was illuminating and edifying. Much appreciated, and great kudos to him. Thank you William!
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
Hillary is the only person I will work with. I have done more than 15 cruises with her. She will find you the best deals and always give you all the information.. Thank you Hillary for all your hard work!Debbie M
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I had some challenges with my booking, I contacted Cruises.com and was connected to Tracy Holman.She was very patient and attentive and got me booked for my next cruise.I will be cruising every month and I am glad a found a great customer service representative who can be there to assist. I rate her 10 out of 10 for her excellent service.
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
Booking made easy by Nixa
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Pretty good job. Thought I had the travel ins. but he missed it. Got it later. Fast enough , agent messed up drink packages prices and had to check with Norwegian for correction.
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Good service
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Easy doing on line
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
This is the second time that Nicole Cummins had help me with my reservations she is very friendly has the knowledge, the experience, she so nice always willing to help you and fine you the best deals I can trust her with my reservations she knows what shes doing and always there when you need more information or any other type of help im very please with her service thank you
William Gisson was a dream to work with. I was having difficulties with the on-line booking tool payment (he and I came to learn the booking system over at Royal Caribbean was glitching out), and he picked things up and walked us through the process. He then gave me advices regarding signing up for cruises.com's perk program, as well as signing up and activating programs and ticketing through Royal Caribbean. In all, he spent a patient hour with me which was illuminating and edifying. Much appreciated, and great kudos to him. Thank you William!
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
Hillary is the only person I will work with. I have done more than 15 cruises with her. She will find you the best deals and always give you all the information.. Thank you Hillary for all your hard work!Debbie M
Verified User
•
Dec 31, 2025
5.0/5
5.0/5
I had some challenges with my booking, I contacted Cruises.com and was connected to Tracy Holman.She was very patient and attentive and got me booked for my next cruise.I will be cruising every month and I am glad a found a great customer service representative who can be there to assist. I rate her 10 out of 10 for her excellent service.
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
Booking made easy by Nixa
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Pretty good job. Thought I had the travel ins. but he missed it. Got it later. Fast enough , agent messed up drink packages prices and had to check with Norwegian for correction.
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Good service
Verified User
•
Dec 30, 2025
4.0/5
4.0/5
Easy doing on line
Verified User
•
Dec 30, 2025
5.0/5
5.0/5
This is the second time that Nicole Cummins had help me with my reservations she is very friendly has the knowledge, the experience, she so nice always willing to help you and fine you the best deals I can trust her with my reservations she knows what shes doing and always there when you need more information or any other type of help im very please with her service thank you