Nice agent. Very knowledgeable

I didn't get the right room at the right price. My friend had an agent hold 2 balcony rooms for me, just like she had. When I called in wasn't in his office I ended up talking to someone else who told me he had put the wrong dates in(week before). You were running the12 days of Christmas, free gratis but she madeMe pay. Said she didn't know about the special. So I was supposed to have a mir deck but now I'm in a front balcony. I hope nothing else goes wrong. I'm really disappointed. This will be the last time I'll book with cruises.com

The agent was very helpful and didn’t shy from any question I had. We are first timers and had and have a lot of question but she was very helpful and knowledgeable while also referring to her own experiences to help us understand.

great service. great assists

Problems accessing Rewards, very frustrating. They should be automatically added without making you go thru hoops that take you nowhere. Not customer friendly.

When I booked it said $250 board credit then after I called they said it’s only $30 and $250 is for yacht club but never said that in details when I booked

Winderful

Nancy did a great job!!

Perfect booking.

I got a $25 charge from a world holdings that I was surprised to see as that was never divulged to me Very surprising . I want that charge Removed!!