Jen is a true pro. Knows the ins & out of the business. She guides you & doesn't boss you. She is my go without question.

Courtney was generally great as a booking agent. She offered to help us look into the constant problem we have with my VIP loyalty status and receiving proper double points for my bookings. That is a whole separate complaint about your rewards program that was implemented this year.My other main issue is regarding misleadinginformation from two agents I spoke with before booking the cruise. Both calls were made from me at (574)850-9796. I think the first agent I spoke with was David and the call was at 8:26 PM and the other call was to Courtney at 6:53 PM. Both gave misleading information in their scrips, making me believe I was to receive $100 in onboard credit for this sailing. When reviewing my booking this perk was not listed. When I called to inquire I was told I would have enough rewards points for the perk. That is simply not completely accurate and was not specified. Additionally, I can accumulate my points and can use them for other things, such as merchandise or cash back. I may or may not have made this booking if the provided information was clear and direct. Again, misleading and also just a bad practice. Please listen to the recordings.

I don’t know boarding dockDo I need proof of vaccination

Brian did an excellent job advising us.

The agent, Julie X33461 was very helpful with my booking of the cruise.

JJ did a Great Job! Helping me get our Grandson's, my Wife and I setup with a cruise.

Ellie was very patient, calm and accommodating with our special needs for accessible cabin near another cabin.

Excellent! Friendly and professional in every way.

William was awesome to work with!!

Love my agent. She was persistent, in a good way to make sure I had as much information to book the trip.