I met the criteria for a price match guarentee but it was not honored. When I asked to cancel I was told I could use a one time waiver for the $100 fee. After the cancellation I was told it could only be for 2 of the 4 rooms that were booked. It was already complete by the time I was told. I was very upset. This was very poor customer service. Buyer beware.
Verified User
•
May 8, 2026
5.0/5
5.0/5
Tom was easy to deal with, very efficient!
Verified User
•
May 7, 2026
2.0/5
2.0/5
I pushed 1 button wrong and it cost me hundreds of dollars. I was told there was no way to change it. An honest mistake should be correctable.
Verified User
•
May 7, 2026
5.0/5
5.0/5
Mary was great.
Verified User
•
May 7, 2026
5.0/5
5.0/5
David our agent was Awesome
Verified User
•
May 7, 2026
5.0/5
5.0/5
Easy and quick for last mins cruise
Verified User
•
May 7, 2026
5.0/5
5.0/5
Crissy did an amazing job! She is great
Verified User
•
May 7, 2026
5.0/5
5.0/5
I have never been on a carnival cruise before, but I specifically wanted to sail out of Long Beach and go to Mexico so I chose carnival even though I was uncertain about it, but Julie answered all my questions and I feel now I have made the best decision. I’m looking forward to my cruise in May 2027.
I met the criteria for a price match guarentee but it was not honored. When I asked to cancel I was told I could use a one time waiver for the $100 fee. After the cancellation I was told it could only be for 2 of the 4 rooms that were booked. It was already complete by the time I was told. I was very upset. This was very poor customer service. Buyer beware.
Verified User
•
May 8, 2026
5.0/5
5.0/5
Tom was easy to deal with, very efficient!
Verified User
•
May 7, 2026
2.0/5
2.0/5
I pushed 1 button wrong and it cost me hundreds of dollars. I was told there was no way to change it. An honest mistake should be correctable.
Verified User
•
May 7, 2026
5.0/5
5.0/5
Mary was great.
Verified User
•
May 7, 2026
5.0/5
5.0/5
David our agent was Awesome
Verified User
•
May 7, 2026
5.0/5
5.0/5
Easy and quick for last mins cruise
Verified User
•
May 7, 2026
5.0/5
5.0/5
Crissy did an amazing job! She is great
Verified User
•
May 7, 2026
5.0/5
5.0/5
I have never been on a carnival cruise before, but I specifically wanted to sail out of Long Beach and go to Mexico so I chose carnival even though I was uncertain about it, but Julie answered all my questions and I feel now I have made the best decision. I’m looking forward to my cruise in May 2027.