Terrible

Tried to save the cruise I was researching before making a decision but kept coming up timed out. Had to start over and found it difficult to find the original post I was thinking of booking.

Sharon was very helpful with information and going through with booking cruise

Very easy. You guys do a great job

good experience

Terry was so very helpful in processing my request.

It was easy to book my cruise and was a better price than Princess Cruise lunes.

Extremely long time to book in total. Ready to complete booking, but no perks as advertised could be added to our booking (on board credits and free specialty dining at one restaurant)so Dwight said he would have to book through Holland America in order to get those to attach so we spent another 30 or 40 minutes recreating the booking through Holland America. He still could not get it to work and we had to go back and start from scratch again. I was not able to get my additional perks so I’m frustrated with cruises.com

Keokie has great customer service. She is friendly, knowledgeable, professional and personable. Definitely a keeper.

A+ service