I enjoyed talking to Trisha, she was very helpful and accommodating!
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
I had 2 people working really hard for me. I needed a 2 day extension & they got it. I had a good size credit because of Covid & I had several trips that all had to be done this year. I worked really hard to fit things in, but I just kept coming up short. I was so frustrated & they got it done where others had failed. Terrance Smith has been great & whoever we connected with in the Help dept really came through.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Dalton was very pleasant and helpful. Took us through the booking process very smoothly
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Carlene is the best! I am so grateful to have her as my agent. She made a great suggestion on selecting a cabin and we are very happy.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
As usual, booking a cruise with Cruises Only is easy and pleasant.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Saneka (Spelling?) and Teresa were great. Kasey Baily has training instead of assisting us. I’ve had to call numerous times to settle matters and each time everyone has been so helpful only wait times for “”anyone can help you” as per Kasey Baily is not the answer! Yesterday after waiting many hours on line to reach any agent many hours (yes hours) on numerous days for customer service, I called been for new and existing information and both solved the issues together. They make a great team. Also I am requesting a new agent. As Kasey is not responsive. As four star mariners we would would appreciate a new agent.Service that we were used to with our agent of many years - Ellie Fabio. She was your number one sales representative. Sorry she retired. She did everything for us and was able to follow up on all of our questions and needs To this day we still talk as friends.We love trading with Holland America we just expect responsive and excellent service that your line is noted for. Sincere Marilyn and David Millikan
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Excellent representative
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
It was seamless and fast. Lynn McKinney was a magician and worked tirelessly for us.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Danielle was super helpful! She helped us finding the best deal that suited our needs and also the most convenient flights for our circumstances! I will definitely be working with Danielle in the future!
I enjoyed talking to Trisha, she was very helpful and accommodating!
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
I had 2 people working really hard for me. I needed a 2 day extension & they got it. I had a good size credit because of Covid & I had several trips that all had to be done this year. I worked really hard to fit things in, but I just kept coming up short. I was so frustrated & they got it done where others had failed. Terrance Smith has been great & whoever we connected with in the Help dept really came through.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Dalton was very pleasant and helpful. Took us through the booking process very smoothly
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Carlene is the best! I am so grateful to have her as my agent. She made a great suggestion on selecting a cabin and we are very happy.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
As usual, booking a cruise with Cruises Only is easy and pleasant.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Saneka (Spelling?) and Teresa were great. Kasey Baily has training instead of assisting us. I’ve had to call numerous times to settle matters and each time everyone has been so helpful only wait times for “”anyone can help you” as per Kasey Baily is not the answer! Yesterday after waiting many hours on line to reach any agent many hours (yes hours) on numerous days for customer service, I called been for new and existing information and both solved the issues together. They make a great team. Also I am requesting a new agent. As Kasey is not responsive. As four star mariners we would would appreciate a new agent.Service that we were used to with our agent of many years - Ellie Fabio. She was your number one sales representative. Sorry she retired. She did everything for us and was able to follow up on all of our questions and needs To this day we still talk as friends.We love trading with Holland America we just expect responsive and excellent service that your line is noted for. Sincere Marilyn and David Millikan
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Excellent representative
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
It was seamless and fast. Lynn McKinney was a magician and worked tirelessly for us.
Verified User
•
Aug 3, 2022
5.0/5
5.0/5
Danielle was super helpful! She helped us finding the best deal that suited our needs and also the most convenient flights for our circumstances! I will definitely be working with Danielle in the future!