Christine went above and beyond. She had an issue with the cruise line and stayed with it until it was corrected. She is friendly, knowledgeable, and fast. Christine is professional and a credit to Cruises Only.

I felt misinformed during the booking process. Steven told me I could use a birth certificate to board, without clarifying that this guidance applies to U.S. citizens only. Once I realized the issue, I tried contacting him multiple times and didn’t get a response. A quick follow-up explaining the limitation and next steps would have prevented a lot of stress. Instead, I had to call support to escalate.Karen Wilson was superb. She took over once the issue escalated, made the process far less stressful, and worked hard to find a reasonable outcome. She even contacted CruisesOnly directly to advocate for me and try to get them to reconsider when I was understandably upset. If I ever booked online again, it would be because Karen salvaged the experience.Unfortunately, Princess denied any credit or goodwill, and CruisesOnly’s process directly led to this stressful situation. The core issue here is preventable: if you’re going to mention “birth certificate” as an option, the script needs a clear U.S.-citizen disclaimer and the agent should confirm status upfront. Not every caller is going to understand the edge cases around travel documentation.Overall: booking support was poor, escalation handling by Karen was excellent, and the cruise line’s response prioritized policy over customer retention.

Initial booking for three went smoothly, but when I had to cancel one reservation, it took quite a bit of time to coordinate with NLC to get refund. Had to wait twice for about 30 minutes each to get refund properly recorded.

Very friendly representative

I want my travel professional Harry to get credit for this sale. He has been an immense help and there is no way for me to "tag" him if I book online. WTH should add a "Did one of our professionals help you with this booking?" question where I can assign credit to the agent.

Barbara was so nice easy to book our dream cruise on the Enchanted Princess. 2028

Lexi is our rep. I can always count on her for great customer service, cruise advise & tips and she looks out for the discounts that will benefit us.

I asked my Gofdaughter to book the cruise as she is an experienced cruiser. She reserved in in what appeared to be 5 minutes

WOULD NOT ACCEPT MY CODE FOR REDUCTION IN EXCURSION.

Danielle never fails to work diligently to make sure we are booking the smartest room for our needs and budget. She exercises great patience with our questions and concerns.