Good experience; especially I was told my wife and I were getting a free $50 credit once we get on the cruise from your cruise line. That is nice.
Verified User
•
May 2, 2022
5.0/5
5.0/5
everything went very good.
Verified User
•
May 2, 2022
5.0/5
5.0/5
Desiree is great to work with.
Verified User
•
May 2, 2022
4.0/5
4.0/5
Debra Davis is awesome!
Verified User
•
May 2, 2022
5.0/5
5.0/5
Great rep. Donna Balaban
Verified User
•
May 2, 2022
5.0/5
5.0/5
Great agent!
Verified User
•
May 2, 2022
5.0/5
5.0/5
Leanne Ong is a wonderful agent. She gives her time and valuable advice for my traveling arrangement. A+ services.
Verified User
•
May 2, 2022
5.0/5
5.0/5
Summer was able to assist us with cancelling an upcoming cruise (covid related) and booking a later one. She was most personable and the process went smoothly.
Verified User
•
May 2, 2022
4.0/5
4.0/5
Book a cruise with Cindy who said she only worked for cruises only for 6 months. She seemed flustered and kept asking the same questions over and over even though I gave her a confirmation of another cruise to take our information from. It was late at night(after 10pm) and she did not want to take the credit card at that time for a deposit. Said OK to do it tomorrow even though pricing was to end at midnight. In all fairness to her, she did put the room on a 48hr hold but no confirmation number given.When called the next day, Agent Kimberley Henson help us and was very helpful. Took cc deposit and confirmed the booking. I understand Cindy was a new employee but should learn to handle all situations. Looking forward to the cruise and will use Kimberley again
Verified User
•
May 2, 2022
5.0/5
5.0/5
The agent was excellent!!!!Thank you very muchFrank
Good experience; especially I was told my wife and I were getting a free $50 credit once we get on the cruise from your cruise line. That is nice.
Verified User
•
May 2, 2022
5.0/5
5.0/5
everything went very good.
Verified User
•
May 2, 2022
5.0/5
5.0/5
Desiree is great to work with.
Verified User
•
May 2, 2022
4.0/5
4.0/5
Debra Davis is awesome!
Verified User
•
May 2, 2022
5.0/5
5.0/5
Great rep. Donna Balaban
Verified User
•
May 2, 2022
5.0/5
5.0/5
Great agent!
Verified User
•
May 2, 2022
5.0/5
5.0/5
Leanne Ong is a wonderful agent. She gives her time and valuable advice for my traveling arrangement. A+ services.
Verified User
•
May 2, 2022
5.0/5
5.0/5
Summer was able to assist us with cancelling an upcoming cruise (covid related) and booking a later one. She was most personable and the process went smoothly.
Verified User
•
May 2, 2022
4.0/5
4.0/5
Book a cruise with Cindy who said she only worked for cruises only for 6 months. She seemed flustered and kept asking the same questions over and over even though I gave her a confirmation of another cruise to take our information from. It was late at night(after 10pm) and she did not want to take the credit card at that time for a deposit. Said OK to do it tomorrow even though pricing was to end at midnight. In all fairness to her, she did put the room on a 48hr hold but no confirmation number given.When called the next day, Agent Kimberley Henson help us and was very helpful. Took cc deposit and confirmed the booking. I understand Cindy was a new employee but should learn to handle all situations. Looking forward to the cruise and will use Kimberley again
Verified User
•
May 2, 2022
5.0/5
5.0/5
The agent was excellent!!!!Thank you very muchFrank