Samantha was very friendly and professional. Got us booked for our cruise quickly.

What an ordeal this cruise reservation was! Because I was unable to reach and did not receive call-backs from agents I previously worked with, I made the reservation directly with Celebrity so as not to lose their sale offers and a cabin my husband and I wanted. Final payment was coming due, so I decided to just call Cruises Only and start over with someone new. We completed the reservation transfer request form and she submitted it. I had asked her to call Celebrity to handle it while I was on the phone and she said she doubted anyone would answer on a Friday night. Final payment was due Monday, March 28th. On Monday, I could not reach the agent, but left a message that I needed to make the payment. I then called Celebrity, who found the transfer and gave me two additional days before payment was due. Late in the afternoon I received notification from Celebrity the transfer was made. I sent the email to The agent and let her know we had until the 30th. (She was off Sunday and Monday) I didn’t receive any communication from her on Tuesday, or Wednesday. I tried contacting her again later in the day and still nothing. Once again, I called the 800 # and waited for another agent. I actually thought I was getting customer service, but later discovered she was actually an agent named Laura Borvan. The rest of the evening was magical. She was absolutely wonderful. Very attentive. She found the transfer with Celebrity as it had not been brought over yet. Laura even attempted to call the previous agent regarding the transfer. (I do hope Laura receives the credit for this cruise since she did all the work.) She settled the final payment, ensured we had the Celebrity perks as well as the Cruises Only perks - happy to discover we are now Platinum with your Loyalty Program. Questions and concerns she couldn’t answer, she placed me on hold to find answers. She is a gem. Make sure you keep her.I am happy that everyone is busy again; it is just very frustrating when a client feels they have built a relationship with a travel agent, only to have it discontinued with no communication- for whatever reason. Perhaps those I worked with or tried to work with decided they no longer wish to service my travel plans. And that is fine, but an email or message would have been nice so I didn’t have to reach out so very many times. If I was offensive, then tell me. If there is a personal life issue, a note that they are unable to assist at this time would be nice. If your time is limited, tell me and then propose a time can we talk. I just recently learned of the loyalty program. I’m sure you have thousands more cruisers with 6 plus cruises; but truly, the first or the sixth shouldn’t matter as to the level of service. If it truly doesn’t, I can find other cruise agencies. I happen to like most of your offerings. Until Laura saved the day, I had one foot out the door.Laura is fabulous and I hope I’ll have the opportunity to work with her again.

Easy

Lexi went above and beyond in getting this cruise booked! She had to spend a great deal of time dealing with Royal Caribbean to get out Future Cruise Credits accurately applied to the booking, and she stayed with it until it was done. It's her service and attention to detail that has us coming back to Cruises Only for every cruise we book.

Second time booking!! Super fast.. Super easy!

Easy to book

There was an error processing my payment which caused my card to be charged twice but I called and the agent who took my call was great! He took care of the issue and let me know when it was resolved so I didn't have to sit on hold for a long time.

I have used “Cruises Only”, since the 80’s, and wouldn’t even think of using anyone else. Y’all are the best. I have even taken my cruise specialist to dinner when we were in Orlando several years ago. I have not been on a cruise now since either 2014 or 2015 as my parents were elderly and I took care of them. My father passed in 2020, and my mother passed last October. Now, my husband and I are ready to get away for a much needed vacation. We are so looking forward to our cruise. Thank you for all you all do.

Patti was great at helping us select just the right cruise and giving us suggestions to make our vacation even better. She was patient and followed up to be sure everything was taken care of. Her positive attitude throughout the process was refreshing.

great service by Janet Castro