Unfortunately, I always have multiple challenges when trying to plan a vacation. The staff (everyone that I have worked with) have been patient and proficient and we have always found something that meets my criteria.
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
Our travel agent did a great job with our cruise but forgot to add a cruise first certificate and we lost the opportunity to add or change our trip due to time restrictions. She added a stipend to our cash account to spend on board but I was a little disappointed. I just called your company and spoke with Terri Clark and she was excellent and very helpful.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Jonathan Mack was very helpful. He stayed on the phone with me and with Royal Caribbean for several hours and he patiently resolved all of the issues of rebooking a cruise that was canceled during the Covid years.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
The staff was informative, helpful, professional and friendly. We were very happy with their service.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Very informative and easy. would like to know if i will be getting an intinerary of Ships activities such as dress up nights, ports of call excursions? Thank you
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
My Agent Kati took the time to make my vacation an easy experience and was available for any questions. We will become good friends for future cruises. I love Kati, she’s my personal cruise professional from ow on. So happy. Brenda Smith
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Pam was professional and thorough. It was a pleasure booking with her
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
My agent was great. Unfortunately we had an issue and she was away, family emergency. No other agent could help us. As soon as she got back she called and resolved the problem within 10 min. Then she apologized for our convenience. Wish she would have added a little obc but at least she fixed the issue and apologized.
Unfortunately, I always have multiple challenges when trying to plan a vacation. The staff (everyone that I have worked with) have been patient and proficient and we have always found something that meets my criteria.
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
Our travel agent did a great job with our cruise but forgot to add a cruise first certificate and we lost the opportunity to add or change our trip due to time restrictions. She added a stipend to our cash account to spend on board but I was a little disappointed. I just called your company and spoke with Terri Clark and she was excellent and very helpful.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Jonathan Mack was very helpful. He stayed on the phone with me and with Royal Caribbean for several hours and he patiently resolved all of the issues of rebooking a cruise that was canceled during the Covid years.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
The staff was informative, helpful, professional and friendly. We were very happy with their service.
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Very informative and easy. would like to know if i will be getting an intinerary of Ships activities such as dress up nights, ports of call excursions? Thank you
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
My Agent Kati took the time to make my vacation an easy experience and was available for any questions. We will become good friends for future cruises. I love Kati, she’s my personal cruise professional from ow on. So happy. Brenda Smith
Verified User
•
Mar 17, 2022
5.0/5
5.0/5
Pam was professional and thorough. It was a pleasure booking with her
Verified User
•
Mar 17, 2022
4.0/5
4.0/5
My agent was great. Unfortunately we had an issue and she was away, family emergency. No other agent could help us. As soon as she got back she called and resolved the problem within 10 min. Then she apologized for our convenience. Wish she would have added a little obc but at least she fixed the issue and apologized.