We are long time customers, but Covid changed everything and our previous contacts that we were very happy with, are gone. It took us a few attempts to engage with Julie Collins and we are very pleased with our experience. She’s very friendly, courteous and knowledgeable. We had talked to another agent before her and although we are diamond members, he told us that we were gold. Julie knew that it wasn’t true. She will be our future CO contact!
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Agent JJ was knowledgeable and helpful. She has helped us many times
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Kimberly L. is very professional, extremely knowledgeable and efficient. I wouldn't book with anyone else in the future.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
I wasn’t happy that I had an error code online, so I had to call. But for it turning out to be something I did wrong my representative never once made me feel dumb about my error. Explained everything and more. A++
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Sheila is my cruise agent. So far she has been great and I plan to use her in the future.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
David Midgett was excellent! He was very thorough in his explanations and has been great with his follow up.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
We have used CruisesOnly for several years. Our "go to gal" is Aime Kimpel. She knows our likes and dislikes and is so professional and courteous. She is an asset to your organization.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
OUR CRUISE ADVISOR TOM KAPENGA WAS VERY KNOWLEAGEBLE AND HELPFUL PROVIDING MULTIPLE OPTIONS ON SEVERAL CRUISE LINES. WE BOOKED 3 CABINS ON THIS MAY OUTING AND ANOTHER ONE FOR SEPTEMBER. WE WILL BE USING HIM AGAIN
Verified User
•
Feb 20, 2022
5.0/5
5.0/5
Very nice easy to talk to
Verified User
•
Feb 19, 2022
4.0/5
4.0/5
It was good. She tried to talk me into insurance and upgrades but all in all she was helpful except when I messaged her about the shuttle from airport to cruise ship roundtrip. I gave her my dates and times and asked for her to set up the schedule for the shuttle. She never responded so I'm not sure if we are on the shuttle's schedule or not. I would feel much more secure and would appreciate knowing that
We are long time customers, but Covid changed everything and our previous contacts that we were very happy with, are gone. It took us a few attempts to engage with Julie Collins and we are very pleased with our experience. She’s very friendly, courteous and knowledgeable. We had talked to another agent before her and although we are diamond members, he told us that we were gold. Julie knew that it wasn’t true. She will be our future CO contact!
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Agent JJ was knowledgeable and helpful. She has helped us many times
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Kimberly L. is very professional, extremely knowledgeable and efficient. I wouldn't book with anyone else in the future.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
I wasn’t happy that I had an error code online, so I had to call. But for it turning out to be something I did wrong my representative never once made me feel dumb about my error. Explained everything and more. A++
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
Sheila is my cruise agent. So far she has been great and I plan to use her in the future.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
David Midgett was excellent! He was very thorough in his explanations and has been great with his follow up.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
We have used CruisesOnly for several years. Our "go to gal" is Aime Kimpel. She knows our likes and dislikes and is so professional and courteous. She is an asset to your organization.
Verified User
•
Feb 21, 2022
5.0/5
5.0/5
OUR CRUISE ADVISOR TOM KAPENGA WAS VERY KNOWLEAGEBLE AND HELPFUL PROVIDING MULTIPLE OPTIONS ON SEVERAL CRUISE LINES. WE BOOKED 3 CABINS ON THIS MAY OUTING AND ANOTHER ONE FOR SEPTEMBER. WE WILL BE USING HIM AGAIN
Verified User
•
Feb 20, 2022
5.0/5
5.0/5
Very nice easy to talk to
Verified User
•
Feb 19, 2022
4.0/5
4.0/5
It was good. She tried to talk me into insurance and upgrades but all in all she was helpful except when I messaged her about the shuttle from airport to cruise ship roundtrip. I gave her my dates and times and asked for her to set up the schedule for the shuttle. She never responded so I'm not sure if we are on the shuttle's schedule or not. I would feel much more secure and would appreciate knowing that