Lena Hopson is our go-to. Always a pleasant experience.

Everything was great

My travel agent Alma Gardam was very professional, knowledgeable and attentive to my travel needs. Excellent people skills and customer relations.

Connor was so courteous and helpful. He made sure the cabin we were booking would meet our needs. He also was also given permission to wave the cancellation fee since he was not the original agent we booked with. Explain your new point system and what we needed to do. Connor also let us know about our future cruise credit with Norwegian since we prepaid part.

I first spoke to Tia 33390 and she was such a big help but since she was busy helping other cruisers I got voice mail . So we booked online and the. found out she could not get credit for it. 😩

Smooth

I needed to change a room from an interior to an ocean view so I could add a third person to the room. I spoke with William Glisson but it was a nightmare on many levels - incompetence, argumentative, putting me on hold when I asked not to be, and after 1.5 hours the job was not done. I hung up and called back. I got another agent (name not recorded) and she recommended I transfer the room for ~$1900 instead of cancelling and rebooking as a new room for ~$1500. Terrible customer service. At that point I was ready to never book with Cruises Only again. I called back again and asked for a manager and received Jason. He did an amazing job of taking care of me and addressing my concerns. He saved a repeat client.

Very good

It was a good time booking my cruise all my questions and concerns were answered in a professional manner.

Phillip S. was the representative that helped with the process. He was kind and patient with my many questions. Also professional and knowledgeable with the answers. Thank you for the excellent service.